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> anyone who order cupcakes form ann_stasia?, do you receive your order ?

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serigala
post Feb 17 2009, 12:02 PM

CurSedWolf
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1,439 posts

Joined: Jan 2008
From: Dungeons of the Wolves
@ann_stasia
as a seller..u knew how fragile the item was and u yet charge quite "good" on the shipping price so u should be prepare for any worse case scenario..u understand ur item was sensitive to heat,u should have solved the prob by using any method posible(such as put in in chill box with some dry ice on the bottom)..if cannot solve it,dont prepare the service la..
u are not so prepared..failed to be a responsible person..yet very rude in dealing ur customer complain..
serigala
post Feb 17 2009, 06:25 PM

CurSedWolf
******
Senior Member
1,439 posts

Joined: Jan 2008
From: Dungeons of the Wolves
QUOTE(SkyNet000 @ Feb 17 2009, 02:48 PM)
sigh ...

as a seller  ... always listen to customer la ...

I know sometimes buyer keep use "customer rights" to flame seller ... but ... that's the fact . As seller , we need to accept all the complains from customer with the correct way .

as a seller ...dont so rude ... be patient with the customer ... listen to them ...

Always know your product whether is fragile or tahan lasak one ...

If you know it will melt or damage during transportation , why dont you put it in a freezer ? wrap it nicely ? The cost is paid by buyer , not you ... so , what to scare of ?

Always talk nicely to customer ... and keep communicating with them ... update them ...

And ... you are giving other buyer a bad image on you !  shakehead.gif
PS : I am just giving advice , i always try my best to give my customer the best service i can .
*
nicely said bro!

@ann
ur road is still long..take this as ur lesson and be well prepared next time..
serigala
post Feb 18 2009, 12:17 AM

CurSedWolf
******
Senior Member
1,439 posts

Joined: Jan 2008
From: Dungeons of the Wolves
coz u quote bro chris post happy.gif
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