im not con ppl la.. something happen to that things damage on transportation.. we also rugi larh.. did the cupcakes for nothing then also willing to refund to u.. better for u la.. and bad luck for me.. aiyohh.. still want start new topic here... better close this topic la.. sent already to those that nothing happen on their order...
if i con ppl.. now not here anymore.. run run away..

This post has been edited by ann_stasia: Feb 17 2009, 03:00 PM

yeah rite.. back late at night.. y? u said only wait there for 2 hours.. then u came at 2pm.. waited for 2 hours.. then should be till 4pm.. what late of night.. u were going where? ate mc donalds till nite?

This post has been edited by ann_stasia: Feb 15 2009, 03:52 PM

yeah.. he never understand.. we r too kind to refund u back.the cupcakes cream melt on the way to his place because of hot weather now..supposedly we not responsible if there any unfortunate circumstances (i.e. weather, road conditions, etc...) beyond our control..

refndded already...
coz we understand coz this is so meaningful for lovers rite..

This post has been edited by ann_stasia: Feb 15 2009, 06:52 PM

and what make us so sad they were complaining here after we refunded.. maybe worry if they complaint earlier their money will not b refunded..

thats y la.. now im famous..

This post has been edited by ann_stasia: Feb 15 2009, 08:05 PM

what i didnt update.. for the 2nd case.., he said will collect on 14.. i should receive the new stand wordings stock on 13 but didnt receive the stock.. so on 13 i told him that the stand finished.. and also told him if he want me to refund or just get it with hand writing.. i didnt do the cupcakes yet that time.. then he didnt reply me.. so i did for the whole night all the cupcakes for the next day ordered.. then tomorrow morning he replied dont want to take that cupcakes.. he is from kajang and im from gombak too far for him to take the cupcakes.. and i think it is only the reason he want me to refund.. y didnt reply yesterday on 13? n y didnt call me? he paid for my cupcakes not my hp bills.. dont think that only him get mad.. i also get mad have to woke up for the whole night and did the cupcakes with his special superman and supergirl design wut so ever.then he asked me for refund next day but i also refunded.. bullshit la.. when i ask him reply that time la.. y should wait till tomorrow morning?!!! i dont even mind have to woke up for the whole night cozi want my cupcakes fresh when u receive it..

This post has been edited by ann_stasia: Feb 15 2009, 08:48 PM

of course hv to pay earlier coz i need to buy all the flour, butter and do their special design like write their gf's name on d cupcakes etc and since this is internet business.. if order now pay later much more to buyer win situation.. what if he doesnt come to collect? or cancel their order .. but if still want to cod also can.. dont order via net... can come to my place and put order.. this is more fair.. so we both know each other rite.. ya i also gave my address to my customer to collect their things.. i ve no problem if u want order directly from me.. even for delivery to shah alam from gombak i only take rm20 for wasting my time to deliver the cuppies.. that rm20 to shah alam only can pay my petrol n toll.. not my time and energy.. and for the delivery service, the buyer should bare the risk.. not us.. if dont want to take the risk come collect urself lah.. i dont mind about his complaint, this thread etc coz im not making profit in this business just fulfill my interest, my free time and fun in doing such a cute cuppies..

This post has been edited by ann_stasia: Feb 16 2009, 12:46 AM

i admit these r my fault.. and send sorry to u so many times in sms...
but how come u can say like that, this is our real conversation okey..


This post has been edited by ann_stasia: Feb 17 2009, 12:25 PM

we can met and gave him the damage cupcakes on that day.. but we rather refund his money than gave her gf such a bad gift on that special day.. and we also took that as our responsibility that why we offered his refund.. but he still want the damage cupcakes.. we also cannot gave him the damage cupcakes coz it will give us bad reputation.. but now we already get the bad feedback.. so we no longer offer the service via internet.. for the delivery service we had no preparation coz that was the 1st time we provided such delivery service coz it was valentines day so we were thinking about giving some1 surprise.. so no experience b4.. so sorry..

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Added on February 17, 2009, 12:40 pmas u can see he start his business since last 2 years and we are still new in this business.. we know that we cant make this as an excuse but we can learn from experience..

This post has been edited by ann_stasia: Feb 17 2009, 12:41 PM

as u can see here.. he still interested with our cupcakes even they r damage and still ask us to send to him the next day.. but as a girl i dont think that i will excited if i receive a really bad gift.. this shows our responsibility.

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Added on February 17, 2009, 12:46 pmwhere got i said we will refund half price only, we offered him the full refund... we offered him refund before he ask for a refund.. this shows our responsibility..

This post has been edited by ann_stasia: Feb 17 2009, 12:51 PM

our fault coz we took ur order, so tamak took many orders from lyn and outside, agreed to send on that day but we didnt make it perfect.. once again we r so sorry..

wut so eva, customer is always rite kan... so nothing much can say.. not going to check this thread anymore.. hv so many cupcakes to finish rather than debate with u here.. bubye....

haha.. u like to debate with me rite.. always pancing me to stay here.. keep my eyes on ur thread..

This post has been edited by ann_stasia: Feb 17 2009, 02:47 PM

yeah i know.. n i accept all ur complaints.. thats y im still here reading all ur comments.. thank you very much.. as i said i still new in this business not more than 2 months.. these gave me lesson..

This post has been edited by ann_stasia: Feb 17 2009, 02:54 PM

try my best.. thanks 2 u

This post has been edited by ann_stasia: Feb 17 2009, 03:48 PM