i need help from LYN members...

i have deal with a member(Trill_Scull) who is from LYN and he bought a PsP from me during 10-2-2009 but i post the PsP via poslaju and send it 11-2-2009 so today(12-2-2009) the buyer have receive it and i just received a call from he and he told me that he had received everything including box and accessories but the console lost

SO HOW TO SOLVE THIS PROBLEM ?FEEL SAD TO HEAR FROM MY CUSTOMER
Pls help me as soon as possible because my customer is waiting for my answer.thanks.

This post has been edited by bear bear: Feb 12 2009, 08:45 PM

i need help from LYN members...

i have deal with a member(Trill_Scull) who is from LYN and he bought a PsP from me during 10-2-2009 but i post the PsP via poslaju and send it 11-2-2009 so today(12-2-2009) the buyer have receive it and i just received a call from he and he told me that he had received everything including box and accessories but the console lost

SO HOW TO SOLVE THIS PROBLEM ?FEEL SAD TO HEAR FROM MY CUSTOMER
Pls help me as soon as possible because my customer is waiting for my answer.thanks.

you can file a complain about missing item inside the parcel and ask for compersation. just say lost everything inside the box. only left the box.

i think maximum RM 300 can take back

but the accessories dint lost
so how?

saman pos malaysia

how to saman pos malaysia ?

aiyo...this why i dun like using courier...u confirm ur customer didtn recev the console? or ur customer lying u?

Ask him to take picture of the parcel whether there is sign of tore-off or not before receiving the item from postman?

i cant sure because 1st time lost but i trust my customer

dont simply trust ur customer.. if i wuz that thief, i will take all inc accs..

that's why i always stated clearly to my customer

u bear the risk if u wan i post the item ....

Don't trust the buyer bro. Are you sure that you pack everything neatly in a box . If the buyer received the package without the console then somebody is lying. Poslaju won't know what item that you are sending.

yup...
before dealing i have told the buyer(buyer bear risk)

if u say so then it's not ur fault anymore.

yup...always packed nicely before sent out the console

yup,this is a must do forthis kind of case.
must ask him whether the parcel is in good shape or not.

so. ask your buyer first...
maybe with tricky question...

...becoz maybe he lie..maybe he not..

ok...now i just want to asking advice from lyn member and give my customer an answer

i think better ask clearly from the buyer....
sad...