mine was disabled few days back due to iTunes Gift Card linked to fraudulent credit card transactions. gift card bought from a fellow LYN forummer (new member). just got it enabled in 15 minutes by chatting with one of the iTunes Support staff via iTunes Live Chat. remaining credits (just a small amount) is gone but i was allowed to keep an app purchased using the gift card, able to receive future updates & sync it, although i need to re-download it.

and just a reminder, do not ever purchase any iTunes Gift Card with an amount in RM which is equivalent to its value in US$ (eg. $100 for RM100). i can assure you these cards are obtained through fraudulent ways. (it's totally impossible for a seller to get those gift cards at such low cost, use your common sense). i've learn my lesson and i'm glad the amount that was forfeited wasn't a lot.

This post has been edited by teikwing: Apr 6 2009, 01:39 AM

it's available at iTunes Store Support page. 8am-8pm US time.

How to re-enable disabled/suspended iTunes account via iTunes Live Chat:

Note: iTunes Live Chat is only available from 8AM-8PM US time (which is around 12AM-12PM Malaysia time)

(Can't remember all the details in full but will post up as much as i can)


1. Go to iTunes Store Support.




2. Click on any support link (did mine via Gift Card FAQ).




3. Scroll down to the bottom of the page, you will find a link of iTunes Live Chat (the link is only available between 8AM-8PM US time, other than the mentioned period, you will only see a Email help link).




4. Click on the link. A window will pop up and you will be required to type in some details in 3 columns (required: iTunes account info, problem that you're facing).

5. Once you've sent it, it will take around 5 minutes or less to connect to a iTunes Support personnel (Loading/Please wait screen will show).

6. Once a iTunes Support personnel is connected to you, a chat window will load (similar to those we see in IMs).

7. Just chat with him/her (in proper English) and he/she will attend to any of your questions/problems. (For re-enabling of iTunes account, the request will be done in 5-10 minutes).

8. You will need to log out (if you're logged in) and log in to your iTunes account to confirm that it's working.


*iTunes Live Chat serves as a medium to solve any problems or questions you have regarding iTunes Store, not just for re-enabling of disabled/suspended iTunes account. But the fastest way to solve it is via iTunes Live Chat. Request via email can sometimes take up to 24 hours to be processed.

This post has been edited by teikwing: Apr 17 2009, 04:53 PM