this morning I was trying to update two apps i bought from iTunes US and i got this rather scary msg: your iTunes account has been disabled. You will have to contact iTunes customer service to enable your account.

anyone encountered this?

i have googled for the error msg and this problem can be caused by buying iTunes credit that are later found to be illegally bought from a stolen credit card, etc.

sigh.

This post has been edited by atomica: Feb 12 2009, 01:56 PM

from low yat garage section. 1x us200 and 2x us100.

well, i have contacted apple and waiting for its response. until then its going to be an unhappy time for me

damn. i missed your post, man.

until i get a response from apple it would be unfair to the seller if I posted his/her name here. mebbe it could be due to other problems although it is probably unlikely.

---

Added on January 29, 2009, 2:24 pmoh well, as long as I get to use my account again. thanks for the answer.

This post has been edited by atomica: Jan 29 2009, 02:24 PM

yes, that's what i am afraid of. one stupid mistake and now i have to wait 24 hours for apple to respond. argh.

sure hope so. only one way to find out - wait.

should have a warning for this on iPhone Buying Guide. will be really helpful.

reply from apple:



My name is Erica. I understand that you are unable to purchase from the iTunes store with your account. I would like to apologize for all the inconvenience that has been caused.

Finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

Sincerely,

Erica

iTunes Store Customer Support
Please Note: I work _Sat-Wed, 9-6:30PM CT_

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.




so, still not solved. at least, it's good to know that Apple Support works on Saturday.

am hoping it is due to something else too, dude. and the waiting is killing me. and can't buy apps even though i have so much credit (at least for now).

good for u.

unfortunately for me I can't even update the apps i already own.

This post has been edited by atomica: Jan 30 2009, 10:27 PM

but the catch is if u buy apps you won't be able to update it anymore. and filedrunners 1.2 is coming soon ...

yup, u are right. if the account gets re-enabled again, should be no problem.

well, from now on I am just gonna stick to buying from Malaysian iTunes using my credit card.

nope. been frantically checking my e-mail and still no reply from apple.

This post has been edited by atomica: Feb 2 2009, 06:25 AM

sent Apple another mail but no replies yet. so very slow.

fieldrunners update now available ... and still no reply from Apple. argh!

This post has been edited by atomica: Feb 3 2009, 07:46 AM

i guess if i don't get the answer by today, i will have to make that expensive call to the US.

the dreaded answer:

Dear sir,

Thank you for your patience while we investigated why your account was disabled. I have reenabled your account. Your account was disabled because the purchasers of the three iTunes Gift Certificates redeemed to your account (listed below) have refuted the charges with their credit card companies.

XM7CQPX4RXK8GWBP
XMCMFP5Q3XSZ4B8M
XM7T54MCMLV35X7S

When charges are reported as unauthorized, any remaining iTunes Store credit from the disputed purchase is considered unauthorized and is removed from the account.

If you purchased the iTunes Gift Certificate on an auction website, it may have been part of a fraud claim. You may want to address the issues with your purchase to the seller, or use any dispute resolution service provided by the auction website or other remedies that might otherwise be available to you.

If the iTunes Gift Certificate was purchased from Apple, the buyer will need to contact his or her credit card company to discuss the disputed purchase.

You can now resume purchasing from the iTunes Store, but the funds from the fraudulent iTunes Gift Certificate will not be made available to you.

Sincerely,

Matt
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww
I work Monday to Friday, 6 AM to 3 PM