Hello, guys. I have a question here. Recently, I have been helping my friend to sell of her used secondary school text and reference books. There is this buyer who bought a few books from me and the delivery method is using registered post- ship method (slowest and cheapest).

First of all, when the buyer asked me how long it will take to reach him, I told him around 5-8 days (not knowing the exact time it will take).

One week past and the buyer complained that he has yet to receive the books. So, I went to www.pos.com.my to check the delivery status but no results shown.

So, I decided to call up post office and asked about the status and they told me it'll take one month to reach.

I was so shocked with his answer. I told the buyer and he told me that he could not wait anymore and requested for a refund.

How should I solve this problem? It's not like I didnt post out the books but it is the delivery method that I choose takes too long.

Please someone tell me what to do. I really really really need help here.