Hello, guys. I have a question here. Recently, I have been helping my friend to sell of her used secondary school text and reference books. There is this buyer who bought a few books from me and the delivery method is using registered post- ship method (slowest and cheapest).

First of all, when the buyer asked me how long it will take to reach him, I told him around 5-8 days (not knowing the exact time it will take).

One week past and the buyer complained that he has yet to receive the books. So, I went to www.pos.com.my to check the delivery status but no results shown.

So, I decided to call up post office and asked about the status and they told me it'll take one month to reach.

I was so shocked with his answer. I told the buyer and he told me that he could not wait anymore and requested for a refund.

How should I solve this problem? It's not like I didnt post out the books but it is the delivery method that I choose takes too long.

Please someone tell me what to do. I really really really need help here.

This post has been edited by Panda12: Jan 21 2009, 09:37 PM

so, does that mean it is right if I refuse to refund him the payment?

and IF... the books are lost during delivery, does the seller have to bear the responsibility?

This post has been edited by Panda12: Jan 21 2009, 09:53 PM

tell me what to do now please..

ya, stupid me to use sea parcel.. but can i refuse to refund?

but he is requesting for a refund now. can i refuse to refund him?