Please don't go to Optimum Chiropractor in Plaza Damas.

i had scoliosis since 13 yrs old and since gave birth to my baby last yr, the degree has progress to the extent i have sciatica symptom....when i was pregnant in UK, i had pubic symphysis dysfunction and i saw a lady chiropractor there who fixed my problem and since then i am a believer in alternative medicine ( i am a doctor btw)..

I have returned to Malaysia last year and my sciatica is getting worse. I am looking for a good chiropractor and finally found this centre which is near to my house.... for the past few days i need to call the centre a few times to rearrange appointment with them due to the busy nature of my work. And everytime i called, there is this rude indian lady who answered my calls..but i keep my patience...

so today, i went to plaza damas for my appointment at 3. 30... as anyone who has been to plaza damas, there is a complex of shops outside the shopping centre. as this is my first time , i got lost.. it was 15 mins past 3,30... i couldn't find their place so i gave them a ring... and again, this indian lady receptionist answered my call with again, her rude tone.... i told her hello, i have appt today but i couldnt seem to find my way.. and she quickly cut me and ask WHO ARE YOU??? and i said oh sorry my name is X... and she said oh yes the appointment is AT 3.30, SO WHERE AARREE YOU NOW???? omg.. when she said this i just want to explode... i was walking around looking for their place with pain on my back...and here she is trying to condemn me for being late by stressing that the appointment is at 3.30...

i was so angry so i hang up the phone and finally found their place and as i entered the premise, i saw that indian lady receptionist sulking her face ... and as i couldnt content my anger i asked are u the one who talked to me over the phone just now, you are so rude?? and she said yes, but this how i talk...she answered this while making faces and while THROWING her stuff onto the table.....at this point i was super mad as that was a very rude gesture... we had argument and i did lecture her about customer service that is not how you address an angry customer....you are suppose to just try to be nice and say sorry, i don't mean that, maybe this is just a misunderstanding but hell no, she even smirk at me and waving her hand in the air making avery rude gesture..

i asked for the manage which i think is dr lee the chiropractor and he said he did listen to her but he kindof trying to defend his receptionist by saying that is how she is.... and he did say sorry to me although i can see the lack of sincerity in his face...

i can't comment of the treatment because as i walk out after the argument..how do you expect me to be treated kindly in this place as at my first appointment, when i don't even stepped into the treatment room yet, i have already received this rude service.

please optimum chiropractor, you should hire someoneelse, before more patients like me walk out from your clinic....