Well, let me put up some of my opinion here.

I just had been followed my friend to the clinic, as he said that the previous treatment was very good. I were waiting at the recep. counter and look-look-see-see.

I had asked some questions towards to the recep.., she is just answered with no eye-contact with me, no smiling and not very polite.

Then, she received a call and given the direction to the caller, not very polite and just mentioned twice, our clinic located on top of the starbucks. Well, actually is not cos there are some walking distance from the escalator on top of the starbucks!!!

I wondered why new customers are not able to find it easily.

The caller managed to reach the clinic, proceed to the recep., and since the customer mentioned that she is having the first treatment and is a first timer, the recep. given a registration form to her to fill, by given no instruction and explanation or guideline.

After my friend finished his treatment about 15mins, the doctor came out and i were standing in front of the counter, and i looked at the doctor directly, the doctor pretended that i'm not exits and no eye-contact at all.

Well, seem like the clinic's business is good and forget the practise of customer relationship ??

Well, that is my experienced of being there.

No need to apologies. Please be remember and be more practical. Any professional services industry must be alert and aware of customer relationship. Anyone walk-into your office/clinic, is a prospecting and any of the staffs must be trained and knew how to do so.

Anyway, this is my first experienced in your clinic environment