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> Kangaroo Courier Service, Question on this courier service

valkyrie5034
post Nov 18 2010, 03:17 PM

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92 posts

Joined: Sep 2007
There was one time, my parcel was late by 2 days and their lorry driver called and asked me to collect the parcel from office. He didn't want to drive all the way to my house just to deliver 1 parcel. So I went to collect anyway, despite having paid for the parcel to be delivered to my house. GREAT SERVICE, THUMBS UP!!!

Here's my latest experience with them. Bought an item from hikari85 (great seller but bad choice of logistics - Kangaroo).

QUOTE
from CENSORED
to email@kangaroo.com.my
date Wed, Jun 16, 2010 at 5:55 PM
subject Comments on Bukit Mertajam branch phone receptionist
mailed-by gmail.com
Dear Kangaroo,

I would like to inform you of the BM branch's phone receptionist excellent service. Basically, I called the office in evening 5 pm to inquire about my undelivered parcel. 7 times the line is engaged, 3 times nobody pickup. This clearly shows that he/she is clearly too busy to handle phone calls.

Thus, I recommend that the Management promotes he/she to higher level and hire another person who would have enough free time to answer phone calls. Thank you.

Yours truly,
CENSORED


QUOTE
from Kangaroo Bmj <kwxbmj@streamyx.com>
to CENSORED
date Thu, Jun 17, 2010 at 3:58 PM
mailed-by streamyx.com

sorry!!!our phone got some connection problem..not of us dun wan pick up your phone call.


 

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