NEVER NEVER USE KANGAROO > Bad attitude, Bad service ... THEY ARE GANSTER and BARBARIAN . We were using KANGAROO for almost 1 year , their service is very bad and always no answer your phone, always late send to receiver, always spoiled the parcel when received . The most important part is their management is very very bad , never check the payment after that blame customer .

We finally stop to use it because we facing very terrible frightening

This was happening last year only , nearly new year the Manager suddenly call us to chase the payment for some of the month , we have actually answer them the payment already settled and we never own them any outstanding payment at all . One day have few Kangaroo People come to collect the parcel and 2 stand outside like gangster, that time just feel there is abnormal because we never saw them . Continuously 5 days the same way they collect the parcel from us . After 1 week we suddenly receive many call regarding all the parcel have not send out , we tried call to HQ but they said these in-charge by our area branch , they cannot do anything , after we call the branch then find out all the parcel have been detained by the Manager call “ RICHARD ” in Kepong area, we call him to release all the items and ask them better check the payment history , we complain to HQ but they said already ask him to release , he won’t follow HQ instruction . We call RICHARD hand phone but he was rude and said “ Money come first then release all the items “ , after that he use many X#$%^& words to scold us , really impolite , the worst is he pick up phone and put aside without answering for almost half an hour . Finally we get help from the last owner and he bring all the statement and payment voucher to claim back our parcels ( around 13 parcels cost RM2000+ ) , 3 weeks time after take back.

We write these just to remind you all , please use the Courier service with Good reputation.

This post has been edited by Cherryn: Dec 30 2010, 05:10 PM