i encounter same prob bro. Sent my z700 to unlock lock code. din bring the warranty card, told me no warranty card hv to charge rm30.00. WTF... my phone and still demand charge. cant they c the FMG sticker and the date there. blind i guess. later after much arguement there, they are OK to unlock the phone but hv to photocopy my IC cz scared stolen phone. unlock takes 1 wk. crazy! after much persuasion and talking to the manager, 'come back tomorrowlah'. my gosh. after unlock, sold it and buy SE! never buy Smg again!!
samsung service centre at lowyat, i need their phone number