QUOTE(F3ngz1 @ May 25 2009, 05:02 AM)
Guys I used to work in the Nokia Careline. No more working there though.
From my experience working there for more than a year...my advice is get the AP set.
They are much cheaper and they usualy have 24 months warranty by the dealer themself but not under nokia la.
Besides nokia warranty only 12 months...and there is lots and lots of ways which we can void your warranty example Liquid damage , Physical damage , 3rd party tampering...sometimes you unlucky...go genting...your phone hot genting cold...create moisture inside your phone.
Also voided...and we tak layan 1.
Also u send to Nokia Carecentre...know what the do...they just update your software. Even your dealer knows how to do that...even if the problem is not with your software we just update software return u.
1st time, 2nd time and 3rd time 90% sure just update your software.
3rd time and above u make complaint to nokia careline...then only they will really look into in for u. Not Nokia careline fault , is the Carecentre memang like that.
So u call careline...we the unlucky fellow kena bamboo lo. Lucky i no more work there...malaysia consumer law is weak...also again for your information...as far as nokia phones are concern...u wan good nokia phone , use the old school nokias. Those really tahan and cekap phone.
U take the new models which run on software then u see luck...I have customer just beli 2 hours...phone already mati tong tong...but nokia no replacement phone policy...only thing send to service centre...again they update software return.
Pundek service they give...so...take it from me. Anyway nokia callcentre is outsource...wakkaka...the call centre is just opposite KLCC. In one of the towers...not a bad place to hide huh?
guys , i will forward wat u wrote to nokia and i insist a clarification .Dont talk cock here by asking ppl getting AP set . AP set might be a recon set.... we all dunno about that .... getting an ori set is like getting an insurance ... From my experience working there for more than a year...my advice is get the AP set.
They are much cheaper and they usualy have 24 months warranty by the dealer themself but not under nokia la.
Besides nokia warranty only 12 months...and there is lots and lots of ways which we can void your warranty example Liquid damage , Physical damage , 3rd party tampering...sometimes you unlucky...go genting...your phone hot genting cold...create moisture inside your phone.
Also voided...and we tak layan 1.
Also u send to Nokia Carecentre...know what the do...they just update your software. Even your dealer knows how to do that...even if the problem is not with your software we just update software return u.
1st time, 2nd time and 3rd time 90% sure just update your software.
3rd time and above u make complaint to nokia careline...then only they will really look into in for u. Not Nokia careline fault , is the Carecentre memang like that.
So u call careline...we the unlucky fellow kena bamboo lo. Lucky i no more work there...malaysia consumer law is weak...also again for your information...as far as nokia phones are concern...u wan good nokia phone , use the old school nokias. Those really tahan and cekap phone.
U take the new models which run on software then u see luck...I have customer just beli 2 hours...phone already mati tong tong...but nokia no replacement phone policy...only thing send to service centre...again they update software return.
Pundek service they give...so...take it from me. Anyway nokia callcentre is outsource...wakkaka...the call centre is just opposite KLCC. In one of the towers...not a bad place to hide huh?
simply void customer warranty shows that ur a barbarian ..... dont treat ur customer as a barbarian as they r smarter than u
Added on July 13, 2009, 9:04 pm
QUOTE(amywmy @ Jul 13 2009, 12:31 PM)
after reading this thread, i am even more confused.so many replies saying ap phones good.
i have bought 3 AP phones from a shop super near my house and it gave problem after problem after problem. example :
within one week my motorola v1 the battery life drained like hell (with minimum usage, never play music, only a phone call per day, etc), then send back for repair, then same problem, then back to repair again, it came back fine with plenty of scratches. hati sakit!!!!
my other phone, motorola rzr , i changed to new battery (rm10 or rm15 cannot remember), the battery sorta of expanded within a few days and cannot fit into the battery place.it looked like it was going to explode.
the usb cable that came with it, also karat one, cannot connect properly to usb port.
all of these bought from same shop.
so, i got ap stuff phobia. my dad also. so he INSISTS i get a ori phone from an authorized dealer.
but then the price is ori phone and ap phone very far apart. my dad is asking me to use my own money to buy.
how do i know that the shop i go into sells ori phones? i may ask for ori but if they give me ap then how?
does the warranty sticker from authorised dealers indicates 100% that the phone is ori?
my dad asked me to go to shops that has authorisation to sell these phones from the authorised dealers. HOW TO FIND???? HOW TO KNOW????
someone PLEASE ADVICE ON THIS AP/ORI thing.
getting an AP set is like trying ur luck ....i have bought 3 AP phones from a shop super near my house and it gave problem after problem after problem. example :
within one week my motorola v1 the battery life drained like hell (with minimum usage, never play music, only a phone call per day, etc), then send back for repair, then same problem, then back to repair again, it came back fine with plenty of scratches. hati sakit!!!!
my other phone, motorola rzr , i changed to new battery (rm10 or rm15 cannot remember), the battery sorta of expanded within a few days and cannot fit into the battery place.it looked like it was going to explode.
the usb cable that came with it, also karat one, cannot connect properly to usb port.
all of these bought from same shop.
so, i got ap stuff phobia. my dad also. so he INSISTS i get a ori phone from an authorized dealer.
but then the price is ori phone and ap phone very far apart. my dad is asking me to use my own money to buy.
how do i know that the shop i go into sells ori phones? i may ask for ori but if they give me ap then how?
does the warranty sticker from authorised dealers indicates 100% that the phone is ori?
my dad asked me to go to shops that has authorisation to sell these phones from the authorised dealers. HOW TO FIND???? HOW TO KNOW????
someone PLEASE ADVICE ON THIS AP/ORI thing.
This post has been edited by steventan85: Jul 13 2009, 09:04 PM
Jul 13 2009, 09:03 PM

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