Well I think he meant that the Carecentre does that voiding stuffs but not him. Afterall, all he could do was picking up calls and receving bombardments after the customers' warranties were voided.
I doubt if they do that to customers, but if that's the case....
You don't know what's going on in each and every company, they have all unique and different policies. so I stand in the middle of the true/false line.