Wireless Broadband Celcom Broadband Thread V4, 92/08 dissatisfaction -_-
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 Jan 2 2009, 06:07 PM
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#1
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Senior Member
1,776 posts Joined: Oct 2004  
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Dear all,
I just check my account today and shocked that my bill is RM409.30,after check my account statement at celcom website,my 3G Data Usage was RM357.90,i think they already charge me RM6/24hour(its a promo for Daily Broadband)...what should i do?is my mistake?and i need to pay them?  |
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Jan 2 2009, 06:53 PM
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#2
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Senior Member
1,776 posts Joined: Oct 2004
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emm,the is RM0.70 on GPRS DATA USAGE,i dont think its a rooming thinkgy
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Jan 2 2009, 11:01 PM
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#3
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Senior Member
1,776 posts Joined: Oct 2004
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emm,its like this,
celcom send me a sms said they having a promo for Broadband Daily,its just RM6per day, i reply it and i use it for 10 times(10 days) and the charges is in the bill statement,RM66. but they also charge me RM357.90 for 3G Data Usage,.... my friends said its a hidden charge..?is there any case that customer win and dont have to pay it??  |
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Jan 2 2009, 11:54 PM
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#4
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Senior Member
1,776 posts Joined: Oct 2004
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QUOTE(soulknight @ Jan 2 2009, 11:07 PM) for this thing u should re-confirm first with celcom that value for what. if that thing are the hidden charges then only u can take action on them. I think they didnt mention any hidden charges for Daily Unlimited Plan. emmm,another friends said the RM6 charge only for surfing,if u download file like email or someting like that,celcom will charge u,is it true?? Added on January 3, 2009, 12:00 amhttp://www.celcom.com.my/cep/xresources/Ce..._unlimited.html emmm,i think no, coz it state in the site its UNLIMITED This post has been edited by zero_hour: Jan 3 2009, 12:00 AM |
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Jan 3 2009, 01:04 AM
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#5
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Senior Member
1,776 posts Joined: Oct 2004
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QUOTE(soulknight @ Jan 3 2009, 12:38 AM) if referring to this statement(taken from celcom website) everything(downloading n surfing) are included in the RM6 per day plan. so there's got to be mistakes if their charges u for downloading. tq bro,u make me a bit relaxs QUOTE(realcheraz @ Jan 3 2009, 12:43 AM) no such thing as hidden charge i guess. unless,u download chargeable contents like mp3s,rtone,games & etc... emmm,if i download torrent?? there must b the detail records on RM357.90 for 3G Data Usage, i mean, date, time, xtvt & etc...if not, u cn request frm branch. just make sure all the charges take place in ur 10 days of ur subscription fr ur daily unlimited data celcom might charge u wrongly, cud b billing error & of course there's is a case where cust win    QUOTE(soulknight @ Jan 3 2009, 12:43 AM) do u apply celcom broadband unlimited plan for the whole 6 days?? or u just apply it for only 1 day. refer above quotation which already mentioned that if u re browsing internet after the plan expiry then u will be charged based on data usage. yes,for 10 days,i never use it after it expired,.. |
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Jan 3 2009, 01:14 AM
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#6
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Senior Member
1,776 posts Joined: Oct 2004
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QUOTE(realcheraz @ Jan 3 2009, 01:08 AM) torrent for sure no issue..i use to dload heroes & prison break thru Ares nop...never,mp3 from torrent yes...and i use outlook email..i think its no problem,this monday i go celcom main branch..hope can get good news...wish me luck  what i mean by chargeable content is,like d/loading files from wap portals such as wap.celcom.com.my & etc.. i think u shud go n check frm branch.. |
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