why the speed so damn slow for last 3 weeks, call everyday already. dont know what else to do. planing to change to maxis. any comment ?

this is what i get when email them, is been going for almost 3 weeks now. i spoke to one of the supervisor name Guna and he promise to return my call last Wednesday, and im still waiting for his call till now.
Very vary bad customer service, if any of their manager is in front of me, i don't mind to bang their head with my laptop especially Guna.




Dear Valued Customer,

This is an auto confirmation receipt of your e-mail. Emails will only be attended to during working hours, i.e. 8:30am - 5:30pm (Mondays to Fridays, excluding Public Holidays).

Alternatively, you may contact our Enterprise Client Helpdesk Hotline which operates 24 hours a day, 7 days a week for your convenience, at the following numbers:
1-800-11-1888
1331 (short code from 013/019 only)
03-2848 2828

Thank You

ill be leaving early today, i will be going to their call ctr and i wont leave till they fix my problem. its been 3 weeks and going 4 now.

Same here my friend..

This post has been edited by Safar: Jan 30 2009, 12:10 PM

im planing to switch to maxis, what do you guys think ? im asking refund for 3 months and no earlier termination fee. im getting really annoyed.

its true slow indeed but compare to Celcom down time for 3 months running at 50kbps to 80 kbps.. i think Maxis 10 time better running at 800kbps
further more the one im using have no GB limits and no contract, i can terminate anytime and its prorated.
Celcom have 5GB limit and my contract going to end very soon.


Celcom


Maxis

welcome to the club

Check out Maxis and Celcom Broadband
Both on same place, around same time , same modem and same laptop.
I also email Celcom on this.

i use internet in 2 area, got 2mbps and another area around 500kbps to 1mb no capped (Advanced data plan) for Maxis and 50 kbps to 80 kbps on both area and 5GB capped for Celcom. for me Maxis sound like a good deal.

finally i get rid of Cialcom and now using Maxis. Been using for almost 1 month now and no issue so far with Maxis. Im not saying Maxis is perfect but much more better than Cialcom. Cialcom been down since October and i had taken legal action and getting my refund since October.

i have downloaded 140GB so far since 1st Feb using Maxis. still ok
also the download speed still running at 100kbps to 150 kbps

really happy since move from cialcom to maxis
i think some of you should give a try

at least you have faster upload then mine

This post has been edited by Safar: Feb 21 2009, 09:30 AM