Celcom careline reply when I'm complaining slow speed
"Reference is made to your recent e-mail.
In response to your concern on the speed of the Broadband service,
please be informed that the speed obtained will be depending on
whether any throttling (upon usage reaching 5GB) has been enforced on
the account based on our Fair Usage Policy.
For your information, Mobile Broadband subscribers are bound by the
said policy in order to ensure that no individual dominates (hogs)
the bandwidth at all times and to ensure fairness to all other
customer on the same network. This is as indicated in the Addendum to
Celcom Mobile Sdn Bhd Customer Agreement Form (CAF) which says "This
addendum shall be read together with Celcom's CAF and terms and
conditions on the use of Celcom Broadband Service".
However, on the first day of the next billing cycle, the speed
reduction will be removed and the affected customers will enjoy their
subscribed speed again until they breach the 5GB data volume.
On that note, our record unveils that your account has been throttled
on 21 October 2008 and 22 November 2008 after exceeding the
allocated usage volume mentioned.
We hope we have clarified the matter and would like to thank you for
your continued support.
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Manage your account on line via Celcom Online Customer Service
Urus akaun anda secara on line melalui Celcom Online Customer Service
https://wsc.celcom.com.my/webselfcare/login.aspx<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>
Best regards
Noor Azizah Mustapha
Customer Correspondence Management
Customer Interaction Management"