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[READ 1ST POST]Complain E-mail to TM, Contains Sample E-mails & lots more !
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bonanno
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 Mar 29 2009, 12:29 PM
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Guys, i have this with me.
I'm a new TM streamyx subscriber, registered date on streamyx = 17Mar, but the internet connections activated on 24Mar.
I've received my 1st bill yesterday, and the statements date was on 16Mar, and they charged me in full amounts.
I would like to emails TM streamyx and request discount/rebate on this month payment fees as the lines were activated later 7 days.
Anyone did the same complaint before? should i copy the email to Consumer as well? Highly appreciated if you could share it. Many thx !
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bonanno
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Mar 31 2009, 02:06 AM
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QUOTE(moonie_heejunnie @ Mar 30 2009, 05:18 PM) I'm also a new TM/Streamyx subscriber. I haven't even gotten my connection and already I have problems with their agents! Received 2 calls from 2 different agents yesterday (Sunday!) and today. Does anyone know how their agents work? I don't get why doesn't Streamyx just assign customers to agents because now I'm getting annoyed by calls. One of the agents was even from Penang and she was quite rude and pushy (the one on Sunday). She noticed I had signed up with 2 different agents (got another call on Monday, blurblur i answer the phone and say ok) and she insisted i cancel the other application and sign up with her only. And she'll give me rm50 rebate. Have sent in complaint and enquiries to TM/Streamyx. No idea if they will answer. And to top it off the complaint form on their website doesn't seem to be working. anyone had the same troubles? the phone line ready? if so, you can request them to post you the modem, just follow some easy steps for installation. ya..pls make sure your number is ready for streamyx. call to tm : 100 (lan line). Hope this help |
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