I'm frustrated and I'm pissed

So much more so because we are deprived of any real alternatives towards taking any action against Screamyx except to rant about the problems.

I've sent the email below to them and yes, it's a very cynical letter and I'm not at all expecting anything to come out of it. It's just another rant. *sigh*


"As I write this, I am well-aware that you would have received many similar complaints by now whereupon there are many of your users who have experienced extremely slow connection over the past two months, me being one of them.

Using the internet is frustrating especially in this time and age where it has become an essential tool for the working world. The horrendous service provided by Streamyx has resulted in compromise on our work productivity and in view of the prolonged period over which this problem has persisted, it is no longer tolerable.

Calls to your customer service only serves to increase the frustration even more for they only want to take you through the normal "troubleshooting" procedures (of which none are applicable in my case, and I believe for most other users as well) and cannot give any concrete answers as they have no clue as to what is going on. So-called "maintenance in progress" seem to be a permanent state for Streamyx.

As an irate paying user and on behalf of fellow users, I demand an explanation to be given for the extreme slowdowns that we have had to put up with and what is being done to ensure we get the service we pay for. Finally, I request to be informed when all "upgrading" works will be finally over and done with so that we can get on with business.

While I am aware that this is a long shot, I do have a tiny bit of hope that I will get a proper response from your end and not an automatically generate reply.

Thank you."

God, I'm exhausted from sheer frustration ...