I face some difficulties when dealing with Gamers Arena BTS, this is my first time dealing with them and as a new customer I do not know their shop policy. After open & check the figure, I notice there are some paint job errors on the figure so I request to open another box (i want the figure to be in best shape possible). But they explain to me that they cant open and let me check another box because the sellotape on the box and on the plastic will be cut off, they scare that people accuse them on selling second hand figure if they seen the sellotape already broken. But in my opinion that is small problem, you can always tape them back. It just regular sellotape not identification seal from the manufacture company.

The seller name Ken (i guess from the receipt i got) and one lady have a nice attitude dealing with the situation, they keep their voice down all the time and explain with fact and their shop policy (you must buy which one you have check). But I persist to get the perfect figure that I want, I apologies that I do not understand their shop policies and explain to them that the next shop (XL) always let me check and pick the one I want.

Then suddenly this fat guy with glasses (idk who he is, owner, partner or worker) speak with Ken and the lady in Cantonese saying "dont sell to him, let him find at other place". This is the word that trigger me, Im about to walk out but the lady try hold me back then I snap! I point my finger at the fat guy, raise my voice tone and say "He say dont sell to me, I can buy at the next shop!" The lady apologies with their calm and professional attitude, we talk things out and they let me check the second box (which is perfect).

The conclusion is I like Gamers Arena price, they are at least rm10-20 cheaper than XL but I do not like their shop policies :/ and the fat guy with glasses. Compliment for Ken and the lady for keeping them self calm and professional.