i m not sure TM people ll b reading this or not. but if they did, i would like to state a few things.
first, i dont think those members who first posted here about TM's price meant to flame the shop. This is just a platform for us to exchange ideas n information about stock, price, and shops in town.
Dont call consumers cheapskate if they compare price n get from the cheapest source. hyper markets use tens of thousand ringgit per month to hire purchasers to get the best cost so they could be a few cents cheaper than their competitors. This is something a businessman can never ignore. Besides, economy is going down. toys r not a necessity so expect sales to drop, and consumers generally r more price conscious.
Of course some business entity would not go for the price strategy; n price will not be the main factor that attracts its customer. For these company, what they use to pull n keep their customers? Service. Yeah u got me right. Service; which i dont mean calling your customers cheapskate kinda service; but take criticism n comments with open mind n positive attitude kinda service.
Besides all this, i would just add one more thing, as a personal observation.
Once i was in TM, and there's another Caucasian man, dress business-like and looked like he's in a business trip, in the shop. He was telling the aunty he's looking for a gift for his 5 or 6 year-old son back home, some "robot", preferably need some building . Clearly he knew nothing about toys or model, so he's expecting the shopkeeper to recommend him something. And the shop keeper was actually trying to sell a box of PG Strike! I was shocked!
ok, i would like to assume the shopkeeper knows nothing about gunpla model, and she didnt know a PG Strike is not something a 5-year-old could handle, benefit of doubt. so i suggest either try to upgrade the shopkeeper's knowledge about the product, or it'll be easily being interpreted as being unethical in doing business.
just my two cents worth.
Toys Shop Compliment & Complaint, Toys Shop C&C
Jan 14 2009, 02:10 PM
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