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 Toys Shop Compliment & Complaint, Toys Shop C&C

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nagalaksa
post Aug 19 2010, 11:39 AM

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Recently online bought a 18" hellboy II with cigar - Mezco from a shop, found out this hellboy got following poor quality problems :

1.neck & face are not at same color tone, two type of skin color which are very "cucuk mata"..
2.face tainted with white & black color spots..
3.right horn tainted with black color spot too..
4.out coat tanited with red color in most of it....

informed the shop & get this answer --> ".....fix yourself.....NO RETURN..NO REFUND...."
before buying ---> "...bla..bla..i know you are a collector...will choose a more perfect one for you......bla bla...."

wounder anyone with this kit have the same poor quality problems or i am the "lucky one " to get it??
really feel SUCK on this matters..sad.gif

can anyone give some suggestions , please.

i bought a wounded version hellboy from Toon Shoppe , One Stop, Penang which is good in quality..


nagalaksa
post Aug 20 2010, 12:08 PM

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QUOTE(dfc16 @ Aug 20 2010, 11:35 AM)
I don't think things like tht can be pinned on the shop lar.. thts a manufacturing defect. You should complain to the manufacturer and get a replacement. The shop doesn't have control over things like staining and discoloration as long as the product is new and unopened.
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You are right for that & i am fully agreed on your points.

But before the trade, we have a understanding that the shop agreed & will select a good quality kit for me since i had request to do so, because i cannot inspect on it myself, as a responsible seller, should check & inform on this matters, than it is up to me to accept it or not.

What really SUCK is the words.."...fix yourself....".

by the way, the shop did said that they got ithese stocks a few years back with a cheaper cost, did it imply anything??

The shop is -- Wumeng Poster Shop..can see it in facebook

This post has been edited by nagalaksa: Aug 20 2010, 12:12 PM
nagalaksa
post Aug 23 2010, 09:55 AM

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QUOTE(setsunaf @ Aug 21 2010, 10:46 AM)
wow... the shopkeeper sure is rude....
at least they say in a polite manner so tat the customer can accept....
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mad.gif ..is more than rude..
just need to let other potential buyers know about it, to avoid this SUCK exeprience happend..

3 words for that shop ---> "WTF"...........hrmm..fell a bit better now.. tongue.gif

 

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