Huhu try going to their Ampang HQ. IMO it's the best for customer service

I don't know where to put this question, but i guess this is a good place to start.
I've just pre-ordered something from xl-shop for a set amount of price a few weeks ago, today i went to look at the site and saw that the item that i've pre-order has increased by RM 20. So my question is, will i be forced to pay the extra RM 20 when the item arrives.

*i know there's an option to call them, but i just want views from ppl who've dealt with xl-shop before.*

Toonshoppe Penang..very bad experience..

I pre-ordered GSC Saber Lily for my lecturer and I, so 2 units in total, and the pre-order price was RM398, so I paid RM50 deposit per figure. When the stock came..only ONE came! They forgot to place pre-order for my lecturer! Not only that, there was a dent on the box..and at the end they charged me RM418 instead of RM398. Besides that, when I asked for the owner of the shop, the shop assistant told me that he went overseas for holiday for a month! =.=

When I pre-ordered, I asked the boss (owner of the shop):

Q: So when the stock arrives, I just need to pay RM398 including deposit?
A: Yes.

Q: So how many ppl ordered this figure? Can I choose my figure when I come here to collect it?
A: This figure alot of ppl pre-order. Yes you can choose.

Q: I want my box in good condition. Is it possible?
A: Yes, no problem. Just tell me what you want and Uncle will get it for you.

At last:
1) I was charged RM418 including deposit. I was told my the shop assistant that the Uncle follows the retail price. That idiot should have informed me when I place my pre-order!

2) Only ONE Saber Lily figure was there. When I asked the other shop assistant, they said they only placed one unit for pre-order. At last they found out that Uncle forgot to order another one. No news till now..

3) Dented box.

Today (Saturday), my Nendoroid Saber Lily arrived (yea..they receive their stocks very late zzz). They sent me and sms stating that I have to collect it by this Sunday. I was like WTF??! You only give me one day notice to collect my figure?

I should have just pre-ordered from XL-Shop..sigh..

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EDIT:
So far I only deal with XL-Shop online. I love their service very much but there are stuff which I don't like..

1) Since I'm from Penang, I can only place pre-orders online. When placing pre-orders online, I need to pay FULL AMOUNT!

2) Slow packaging and shipping. Takes few days for them to deliver the figure to me. Maybe its because they have little staff and alot of business

Other than that..its good..satisfied to the max