I had a really bad experience with Ultimate Toys

during the time it happened way back in 2007/2008, I was still new and was into collecting starwars master replica lighsabers. I wanted to get a Qui-GOn jin Light saber. the shop attendant said it was quite hard to find since it was already past the pre-order stage but he said they might be able to get it for me. a deposit was made, and 2 weeks later I dropped by to inquire about it the item. still no news. weeks later still no news. when I dropped by again, he said he was unablee to get the item, so I decided to get the darth sidious light saber which was currently in pre=order. I also ordered the Darth Maul Force FX dual light saber. Another deposit was made. a month later, tried to call, no answer (I later found out the guy was in Singapore). the next week I dropped by (they don't seem to have the courtesy to call customers when the items arrive). saw a few Force FX light sabers and asked if mine was among them. The answer was yes but there were "problems" with the electronics so they had to be sent back to Master Replicas to be exchanged. Being the good guy that I am I didn't make a fuss. I just asked for the status for my pre-ordered darth sidious saber. still "processing".

i kept dropping by 2 weeks at a time just to check up on them and kept getting the same reply. later on I got quite busy with work and wasn't able to simply drop by anytime so I tried calling them (even though past experiences taught me that the possibility of anyone answering was less then 0.001%). Every time I called, it was either engaged or no answer. When I finally was able drop by later on, the person that I used to deal with was replaced by someone else. asked them about my order, but kept getting dumb looks. So I asked to speak with the guy I was dealing with previously but was told he was in Singapore. They took my name and number again and said they would call me back. weeks, months down the road and no news. then they started closing their shop on weekends so I couldn't talk directly to anyone. trying to call them was just a waste of time since there was never an answer. to this day, still no news

Nowadays, when I go to amcorp mall and see their shop all closed up, it makes me think back about the bad experience I had with them and makes me really fed-up. Wish I could give the owner a piece of my mind and get back the money I deposited but then, with shop always closed what can I do? The only person I have ever dealt with was a guy named Jeremy who said he and his partner were the owners. It's been years and I've never seen his face around Amcorp or PJ

btw, I heard the glass for the shop was broken some time ago. maybe someone who had the same experience as me took matters into their own hands? a little extreme perhaps. but maybe what goes around, does comes around...

This post has been edited by AKM47: Mar 6 2012, 11:03 PM

Thanks kayubalak, rurushu

I think I have the receipt somewhere. most probably in my old wallet. will try to find it. but I'm not sure if they would even consider my complaint since it's been such a long time. they will definitely play the "Why come to us now? u should have came to us earlier" card.

I also heard somewhere (i think it was in LYN forums) that the 2 owners parted ways and the one handling Ultimate Toys is the other partner. not the one I was dealing with. so if the story holds true, and they did part ways, I'm not sure if the current owner is willing to cover up for they other guys mistake/misconduct.The amount i paid also wasn't small since what I ordered was the 1:1 light saber and the both sides of the darth maul force FX sabre. roughly around 2k to 3k

All in all, I will try to confront them with this matter. I'm just waiting for them to be open (they're ALWAYS closed whenever I go there). will be happy if any forumers here (who usually buy from them and have good relationship with them) could highlight this matter to them

thanks bro roytomas8998.

I was dealing with Jeremy when all of this happened. you're saying Jeremy is the current owner? he's the guy with the long hair (if he hasn't changed his hairstyle) right? I thought the other guy was the current owner. maybe there's still hope yet (that is, if he even remembers me or would even entertain me). I'm not sure when I'll be able to do it, but that shop is definitely on my "To do" list.

thanks for the support guys. i think he has a stall somewhere on the weekends. that's why the shop lights are on but there's nobody around. i'll scope out all the stalls in amcorp and if i find him, i'll try to appeal to his better nature. who knows? it might turn out alright

no la. it was just a guess since i've never seen anyone in the shop