I bought Eclipse mattress (Model name: FAIRFIELD, Model No.: 1001) in 2010 and got it delivered in 2011, since early 2014 the mattress started to sink and oftenly heard spring sound when sit or change sleeping position. Hence I try to call the showroom and got to know the showroom no longer there (it was at Kota Damansara branch). Thus, I then called other contacts which available in the invoice and delivery order (Bangsar HQ and Sg Buloh) but all the numbers are not reachable.

Really need help to claim the warranty. I also tried to send my query at the Eclipse official website (http://www.eclipsemattress.com/eclipse/PublicPages/Contact.aspx), but no reply till today.

Huge slogan with 10-years warranty, but not able to claim now!

Anyone have this similar issue, or can share other contact-able number?