Buy LCD experience from Desa Home theater Lowyat, service and support & genuinity
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 Nov 27 2008, 07:13 AM
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Senior Member
2,316 posts Joined: Jul 2007  
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I bought a few things from Desa Kepong, very satisfied with their service, except for one time. This guy treated me like I know nothing about HT, bluffing about HD audio, etc, I almost laugh. And when I ask for price, he just point to the price tag. I've been there a few times before, but they always quote me lower than the price tag.
And yes, the LYP branch sometimes more expensive. |
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Nov 27 2008, 01:34 PM
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Junior Member
5 posts Joined: Mar 2008
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ok guys need to know where to get best price for sony full hd 46" w, s or v series ... thanks guys
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Nov 27 2008, 01:42 PM
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Senior Member
8,046 posts Joined: Jan 2003
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I don't think I'll buy any LCD TV from them. I still prefer to buy from a Panashop (surely Panasonic lah) very nearby my home and always the products are new, SEALED and delivered to my doorstep as promised after mutual agreed conditions!.. Price?.. as competitive as any other and I won't complain to save few bucks wasting my time and petrol far off KL. Heh!..been buying so many Pana products this year.
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Nov 27 2008, 05:27 PM
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Junior Member
467 posts Joined: Feb 2007
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QUOTE(SnowMaNgoi @ Nov 27 2008, 01:34 PM) ok guys need to know where to get best price for sony full hd 46" w, s or v series ... thanks guys i've been to a few shops, and i found Legend in SS2 gives the best price..when i bot my 32" aqous the last time around...they gave me a quote, best price and ask me to x-reference with others...and needless to say, their price is the lowest..service oso quite good... but i oso find Desa HT's price very low...can check with them if u want... Harvey Norman, altho their shown list price is high, still can nego..they offer me RM6999 for a model which has list price of RM8499...not bad really...btw, they having sales beginning this Saturday 29-Nov-08. |
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Nov 28 2008, 09:53 PM
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Senior Member
545 posts Joined: Nov 2006
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QUOTE(daryl.k @ Nov 27 2008, 12:44 AM) just in case someone is still reading this thread...i wud like to share my experience with Desa HT at Lowyat. Same experience as mine.... Felt like i was transparent... I was looking at the guy as if my impression was wanting to ask question... they still dont respond until i ask them... then they talk lansi and non stop like for sure want to close sales once they open their mouth..... sigh... duno whether this is their culture in their showroom... I think i mentioned in my strating post also, this your man (the sales guy) was showing his nuckle to one foreign buyer.... OMG!!!!! I was there today...checking out the TVs and Hifi sets...and i was around for a good 45mins or so...until my ketiak oso sweaty cos its kinda warm in there...and not one sales person even said hi to me... i wasn't dressed in shorts and t-shirts (if that's what makes impression) i was in my office smart-casual attire...and i'm pretty sure i gave out the impression that i'm interested in actually getting something... i spent about 20mins or so, just standing at one spot...comparing the range of tv's they had on display...no one bothered to approach me...then i went to look at the AVRs at another section...still nada...i went to the rooms...nada...i went back to the tv area...this time one guy was standing in front of me..playing on his phone  when i go closer to him to read a paper ad they got on the wall...he moved away..all these while...a good 4 maybe 5 sales person were around...none of them had anything useful to do...and there's no one else in the shop except for me...instead of doing their part and do what a sales person should do...they just sit around looking at each other..they should be on commission basis right? cud it be they hav too much sales already so they're not bothered?i cud be a potential buyer...how come that don't come in their mind? so, next up, i'm going to check out the Kepong branch since its highly recommended by fellow LYN forumer...if price is good..service is tip-top...surely will buy from them...but for the lowyat branch...unless they're having a closing down sales 60% off everything...then its not worth getting anything from them...no point letting them earn something they totally don't deserved. i was at a number of places this past few days...Legend in SS2, harvey norman, CMY, Tong Lee, Hiway Laser...and none of them have service like that...all the place i've been too..i was approached almost immediately...even the guy in Hiway laser, although he was having chat with a friend, he was good enough to get up and chat with me...the sales girl in harvey norman actually followed me around and explained to me everything i stopped by to check out...good sales person...will definitely consider buying from them if price is not too high...they're having sales beginning this saturday 29-Nov-08. happy shopping u guys, and always practice u rights as consumer. support only shops with good service. Added on November 28, 2008, 9:54 pm QUOTE(daryl.k @ Nov 27 2008, 05:27 PM) i've been to a few shops, and i found Legend in SS2 gives the best price..when i bot my 32" aqous the last time around...they gave me a quote, best price and ask me to x-reference with others...and needless to say, their price is the lowest..service oso quite good... look for Ah liang... he is ok also... in Legend must bargain Kaw Kaw.. if not you rugi... my Aquoa 32A33 is from there also...but i oso find Desa HT's price very low...can check with them if u want... Harvey Norman, altho their shown list price is high, still can nego..they offer me RM6999 for a model which has list price of RM8499...not bad really...btw, they having sales beginning this Saturday 29-Nov-08. This post has been edited by jeromeccm: Nov 28 2008, 09:54 PM |
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Nov 30 2008, 09:22 AM
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Junior Member
137 posts Joined: Sep 2005
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The truth about Desa HT...
after a few visiting to this shop I like to give my opinion.. there a pro and kontra..read it. - The pricing at Desa HT is consider appropriate and reasonable since they're buying items in bulk from importer. So the price is not to be bound by local distributor. - I already made a purchase of unit JBL Sub Woofer, yes nice salesman to entertain me. - Beware there's a few bad and lazy salesman in this shop, sometime they underestimate your knowledge capability by kelentong you. - The display price is for cash buyer only, if you intend to used credit card they will charge another 3%. This is a hidden cost which buyer dont realize. It normal to charge 3% but it never happen at Carrefour where they will charge you at display price with a proper discount. what you see is what you pay. That why I bought my LCD at carefour. Have to careful at Desa HT. - Not all items display at Desa HT consider cheap. Do comparing and search for a good price. - They always do sales and promotions but some items is display item, ayam brand and old model. Please double check. - Decide what you want to buy. Brand, specification, requirement and your expected price before visiting such shop unless for window shopping. Never let the salesman to control your mind, the choice is yours. be a wise shopper...  |
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Nov 21 2009, 11:49 AM
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Junior Member
320 posts Joined: Apr 2008 From: Taman Putra Perdana 
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Hi all, I bought LCD TV (full Hd) from them last month. If you really wanna buy ..you can nego and get the best price. I bought mine from them after 3-4 days survey... There are cheaper about RM80- RM100 from other shops. I got brand new and sealed.  |
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Dec 12 2009, 03:59 AM
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Newbie
3 posts Joined: Jan 2008
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i went over to Kepong branch today. I gotta say, the sales guy that entertain me very good lahhhh...very patient. I had my 2 kids and wife together. I can understand the explination the guy was giving, but woman being woman, always repeating the same question. So the sales guy is very patient. We haggle the price really low. I finally decided on 42PFL7409 + HT-3569 and got a price where Harvey Norman is selling the same model TV only. I was there a good 2 hours i guess. Testing HT's and asking him the difference between models.
Thumbs up for Kepong branch. |
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Jun 29 2010, 10:30 PM
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Senior Member
4,864 posts Joined: Nov 2008
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actually i had wanted to go to DH in kepong to buy a new LCD tv. but i decided to try the lowyat branch despite the unfavourable views about that branch. and it's nearer from my house.
i guess i was lucky that a young salesman immediately approached me when i stepped into the shop at lowyat. he entertained me quite well showing me all the sony lcd tvs on display. i decided on one model and i told him to give me the bestest price for that model and i didnt want to spend time to haggle. i also told him if i did not get a good price i would go to the kepong branch. and i got the price i wanted! the sony lcd tv was delivered to my house right on time. now we are watching world cup football in HD.......really syiok.  This post has been edited by Stamp: Jun 29 2010, 10:32 PM |
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Sep 8 2010, 03:38 PM
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Junior Member
60 posts Joined: Oct 2004
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I had a not so nice time with lowyat Desa Home.
I called a day before to check for availability for their Yamaha 467, the chap was friendly enough and gave me a great price. So I confirmed a unit and told him I would be going the next day lunch time. Upon arriving there during lunch break, the guy I contacted was on leave. So fine, the guy attending to me quoted me a higher price, about RM50 more. I can talk him down I thought but he became irritated with just one sentence. "I called yesterday and Mr. xxxx quoted me RMx,xxx ( less RM50). He said with an irritated face to ask me to wait for Mr xxxxx return from leave and walked away and ask another guy to attend to me. I asked the other guy what is wrong with that guy. He said something like he is in a bad mood. So asked me what would I like to know. I ask him what is the price of this unit. He went to talk to his calculator and came back with a price RM430 more on top of what the ass asked for. I told him, that guy who just walked off quoted me RM430 cheaper !!! He kinda loudly asked the other guy, he confirmed. I looked at both of them and they looked at me. I walked off and went for the hong kong restaurant for lunch. Something is wrong with those salesman in Desa Home lowyat. |
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Nov 3 2010, 05:30 AM
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Junior Member
221 posts Joined: Oct 2010
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Desa Home Theater in Kepong has very good service. I went there yesterday. The sales man was so good. I lepak there bout 2hours just to listen Pioneer HTP-820SW and YAMAHA 467.
Finally i choose YAMAHA even he keep on pushing me to Pioneer.But 1 thing i dont really like is He say " THE PRICE THAT I GAVE IS FOR TODAY , THE NEXT TIME YOU COME I CANNOT GIVE U THE SAME PRICE" But, since the Audio System there is cheaper.I pay deposit on the spot and choose YAMAHA. I bargain 99 with them and i said i will come and take the stock my own self. But 1 thing i need to ask u guys. WILL THEY OPEN MY YAMAHA BOX to take out something = =!!! |
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Dec 17 2010, 05:15 PM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(jeehouhee @ Nov 3 2010, 05:30 AM) Desa Home Theater in Kepong has very good service. I went there yesterday. The sales man was so good. I lepak there bout 2hours just to listen Pioneer HTP-820SW and YAMAHA 467. They'll will AVR potong your Yamaha and put in recycle PCB board and imitation China microchips....Finally i choose YAMAHA even he keep on pushing me to Pioneer.But 1 thing i dont really like is He say " THE PRICE THAT I GAVE IS FOR TODAY , THE NEXT TIME YOU COME I CANNOT GIVE U THE SAME PRICE" But, since the Audio System there is cheaper.I pay deposit on the spot and choose YAMAHA. I bargain 99 with them and i said i will come and take the stock my own self. But 1 thing i need to ask u guys. WILL THEY OPEN MY YAMAHA BOX to take out something = =!!!  What price did u get?? Interested in Yamaha also.. |
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Dec 17 2010, 10:42 PM
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Senior Member
1,376 posts Joined: Oct 2008
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whats the best price for samsung led there
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Dec 26 2010, 12:24 AM
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Senior Member
965 posts Joined: Mar 2005 From: Pluto
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I had the same terribly bad experience in Desa HT Lowyat when I was there two days ago. Even if the price is cheaper but with those kind of arrogant attitude really they don't deserve any customer. Going to find out Desa HT Kepong in these two days time hopefully I'm lucky enough to get the good service you guys mentioned.
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Dec 26 2010, 08:36 PM
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Senior Member
1,376 posts Joined: Oct 2008
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Now got any promo for 40inch lcd there?
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Jan 18 2012, 10:44 AM
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Senior Member
1,120 posts Joined: May 2011
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What the hell. If i just read this thread earlier, I wouldn't be there yesterday (LYP DH). The moment i walk in, there's 2 salesman there standing talking to each other, and they didn't bother to serve me at all. So i just go in walk around, and i spoted a unit of HT, so i called the salesman by giving hand signal. NOW, guess what!! That fella look at me, stare a while and if u see his eye, u gonna give him a real punch. Side view and jeling to look other place, not even bother to serve me, like i've got no money to purchase at all!! Really "JB"!! He stil can continue talking, and i just walked out, everything less than 10 minutes. If i stay longer, i dunno what'll happen with my bad temperant.
Its their lose our gain! We as consumer don't deserve to spend our money for such poor services. Do not know about DH Kepong, got no confidence in DH at all anymore. Don't think their after sales service would be good either, imagine if u got issue with ur unit and need for warranty claim, sure a lot extra hassles for u. Its a NO-NO-NO-NO for Desa Home!! Personally i think they aren't on commission basis, just buta take monthly salary, so they dun bother to serve customer coz in the end they also wont get extra $$, and even if they do nth just standing there, they'll still get their monthly $$. Really pissed !! This post has been edited by eikozai: Jan 18 2012, 10:53 AM |
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Jan 20 2012, 10:57 AM
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Senior Member
1,615 posts Joined: Aug 2008
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I bought my AV from Kepong HQ too... Experince consider good...
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Feb 4 2012, 05:24 PM
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Junior Member
103 posts Joined: Dec 2008 From: Selangor, Kuala Lumpur, Terengganu
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if i wan buy 32" led samsung Full Hd for rm1k dapat tak? hehe
Added on February 4, 2012, 5:27 pmkepong and LYP same price o not? kepong jauhhhhh. This post has been edited by axri: Feb 4 2012, 05:27 PM |
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Feb 6 2012, 09:23 AM
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Senior Member
784 posts Joined: Jan 2003 From: Rice Bowl of Msia
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QUOTE(axri @ Feb 4 2012, 05:24 PM) if i wan buy 32" led samsung Full Hd for rm1k dapat tak? hehe Nope. Not for LEDs. LCD got for <RM1k. Added on February 4, 2012, 5:27 pmkepong and LYP same price o not? kepong jauhhhhh. |
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Feb 6 2012, 11:54 AM
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Junior Member
103 posts Joined: Dec 2008 From: Selangor, Kuala Lumpur, Terengganu
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QUOTE(zeone @ Feb 6 2012, 09:23 AM) Nope. Not for LEDs. LCD got for <RM1k. sometimes ada tempat jual LED HD ready for 1k+. but the LED Full hd also mahal. aiyo. |
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