You could use dutycalculator.com but they only provide 5 free calculation


I shipped a shaver from US using DHL and based on http://tariff.customs.gov.my/ code 8510 10 000 or anything that start from code 8510 for hair removing product, there's no duty fee only sales tax 10% need to be paid. When I received the package Monday from DHL on tax invoice I being charged 20% on duty fee and 10% sales tax.

I check the code that they use for the shaver its 3926 90 990 (others), I clearly stated on the commercial invoice as Braun Shaver, called up DHL about this and they insist that I need to pay for that 20% duty fee. Clearly they put a wrong HS code for my item.

And DHL rep said to I need to meet up with customs to get this solve. Does anyone claim any refund on duty fee from customs before?

This post has been edited by sCenery: Jan 4 2014, 06:29 PM

Should be customs, what is the HS code written on the tax invoice for the item? If its the wrong code, call fedex and dispute about the code.

Maybe takes a day or two to get back their reply, that's what I get from DHL then tell me to personally deal with customs (I called DHL before my package arrive to tell them I will personally deal with customs about my tax but they said no because using their service they will be the broker and now look what happen).

That's weird no RM380 added in my duty invoice breakdown and package weight 7lbs (3.1kg). Using DHL Express for courier btw.

Is that RM380 item arriving US to KLIA Cargo only or what?

This post has been edited by sCenery: Jan 7 2014, 08:35 PM

Yes, 4 item taxable.

Arrived at Subang Airport as I using DHL. I successfully claimed my duty fee for my braun shaver from DHL when posting this reply

This post has been edited by sCenery: Jan 8 2014, 12:45 PM

No tax for computer accessories

No tax for computer accessories like graphics card and as for PS4 there is duty fee 10% + 10% sales tax if you declare it. Declaring as a gift might complicate your shipment, "Gift" meaning no value but shipping cost say like US$50 what happen is that Customs will confirm whether the item is taxable or not. If it falls under a taxable category, then even if it's a gift, you'll still be taxed.

This post has been edited by sCenery: Jan 18 2014, 08:46 AM

If your package ship with courier service like DHL or FeDex, they will be your broker agent dealing customs tax for you. If you ship using normal international mail like say USPS, you can appoint pos malaysia as your agent with a fee RM50 (not including your tax/dutyfee), therefore you or anyone who receiving the shipment don't have to drive to where the package is in holding.

Sorry didn't mention earlier that they don't pre calculate tax for your item but they do offer this option to the sender. Reason they expensive most probably due to they deliver within guarantee delivery date, for example if you ship with DHL, their employee is one deliver on your doorsteps not pos laju or others.

If you ship with USPS, pos laju will deliver to your doorstep therefore kinda hard to guarantee you shipment will deliver within estimate day.

*DHL handling fee is 2% or minimum RM20 not including customs tax (I use their service cause cheaper than Fedex if I ship package from US).

From my past purchase, for express they ship using UPS or Fedex if domestic as for international if not mistaken USPS and yeah they don't give option to choose which courier you want want to ship with. Try check with their live chat about this I could be wrong.


No tax if not mistaken, do stated in commercial invoice as camera case or camera accessories. Tariff code can be use: 9001.90 100, 9002.20 100 or 9002.90 100 (taken from Malaysian Customs website).

This post has been edited by sCenery: Jan 20 2014, 02:11 PM

Yes, 15% duty fee and 10% sales tax for audio amplifier.

No tax for computer accessories or computer use, ask seller to put as computer monitor in commercial invoice.

Is this based on ethylene-vinyl acetate? If so no tax for it but if not try contact customs call center - 03-78067200 for the exact tariff code, tell them its a sticker and can't find it on their website. By the way, did seller put the code 3919 00 000 on the commercial invoice?

DHL will contact you for approval to make pre payment for tax once reach malaysia and if you get the correct code from customs CS, ask DHL staff to resubmit the form to customs for revaluation. As for tax exemption, again check with customs call center.

I check on duty calculator for vinyl sticker under malaysia, they using 4911.99.990 = 20% duty fee. Yeah DHL will contact if you need to pay custom fee.

No tax and as your other question I not really sure, try check with customs call center.

5% duty fee and 10% sales tax

From code 8517 12 000 no tax for phone but you need to apply AP from Sirim. PS4 and Xbox One got 10% duty fee and 10% sales tax under code 9504 50 000