guys help pls.

i bought something from japan 1st time using DHL
Item = 6000 yen
shipping = 1000 yen

and suddenly the shipment was on hold. never got problem with this when using ems/sal infact there several times my packages almost near rm500
This is what they replied :
Yes your total value of your goods is below than RM 500.00 but the calculation for the tax is base on the CIF ( Cost + Insurance + Freight ) whereas the Freight and Insurance charges is based on the IATA rate from Custom Malaysia .

You may refer to the below calculation :


FOB ( value of goods) : RM 240.00
Freight : RM 346.80 (Based on the IATA rate from Custom Malaysia)
Insurance : RM 2.40 ( 1% from the value of the goods)




Total : RM 589.20







Import duty : 20% from RM 589.20 = RM 117.84
GST (6% from RM 589.20 + RM 117.84 ) = RM 42.42
Processing fees = RM 53.00 ( Standard min rate for any shipment which has been incurred for import duty & GST or GST only according to the total CIF)



Total payable = RM 213.26


anyone know how the calculation/rate?