Bought some supplement from US and just found out this on the tracking. I should wait for the love letter?

They provided the phone number but nobody picks up. What should i do other than wait?

Called them. They said custom detains randomly. I got the letter today. Didn’t say exactly what’s wrong with my items other than need to declare all again. I’m very sure the box contains invoice on the outside for customs reference but I guess they want to earn some money from me.

singapore maybe different. i think here they want to earn some money haha. so randomly stop parcels

My second parcel is detained by customs.

Question, if I havent sorted out my first parcel which is still with customs (and the 15 days limit is approaching), should I drive to KLIA to claim two parcels. I'm thinking to save some money but I'm afraid they will claim two separate orders are less than RM500 individually but when add them up, it's more than RM500. In that case, it's not worth it for me to drive all the way there and instead just ask Poslaju to help me settle with some additional fee.

Both parcels are supplements.

Any thoughts? kherel77

No reason given unfortunately, they told me they randomly detain parcels.

Without the notice letter from them, can I ask go to customs to get the item with the tracking number? I already received the letter for 1st parcel, but still waiting for my 2nd letter for the 2nd parcel.