QUOTE(smliu @ Apr 2 2009, 09:09 PM)
Let me tell my experience with my previous car; it was P.P. 2.0i. I thought I can get original part from P.SC.. During my 100,000km, I changed my water pump and those parts according to schedule. The service cost me RM2600+. After using for more than 6 months, water pump leaking. So, I went to P.SC., they said it is over due 6 months warranty period and no claim allowed. When I went to foreman outside to replace it, it was found that water pump was recon and I was charged according to original price RM850+. Problem like this, I have no way to complaint. This is a very serious problem I experienced........
People not happy with Chery SC because they cannot deliver good & quality service. Trust me, all this is temperary for new company like Chery. In Japanese company, it is called "learning curve". Every new company, new setup or new products need to have "learning curve". Chery SC is no exception; new car, new spare parts, new system, new operation, new people and everything new. I know they need " learning curve".
Let me suggest this: when we need to settle some problems for our Eastar, just list down those items and discuss with the service manager you need to rectify all this problems. Make an appointment with them with both sides understanding the problems and time need to carry out such tasks. This way will make ourselves easy, good for our car and build good repot with our SC. At the same time, happy for both sides.
I Love My Eastar Everyday!
Eastar Lovers! Cheers up Guys!

from the information I have, Chery SC had been in-operation for the past 5 years although on the different operating location, started with Chery A160 and QQ, so not so a brand new SC I would say, they should have all the experience they needed, think they need a better and more effective management to manage it....international company with "kampung" mentality...no??
and I do agree to give them more time to rectify their weakness, after all we're just human. importantly is to reflect and acknowledge the weakness and perform continous improvement not just saying but without any action....
This post has been edited by dynasan: Apr 3 2009, 10:10 AM