Amanda85,
Sunway BPO is BU for outsourcing business.
Its actually related to Sunway SSC (Shared Service Centre) namesake.

The reason of this is Sunway SSC is a cost centre and it handles internal outsourcing of BUs and subsidiaries, as the name suggests.

So, BPO comes into play as an entity to deal with external business outsourcing due to some legal/bureaucracy issues as SSC is a cost centre and is not allowed a P&L whereas BPO can.

As you know, cari makan within your own company is tough as every BU will squeeze everything out of you and getting some extra cash outside to fund your projects is not a bad thing. Thats basically the history.

Most positions in BPO are business related, not much technical; but of course you have to know some IT as you are dealing with IT oursourcing and the biz offering/proposition of the company. Usually is the front end where you deal/meet with customers and prepare proposals/SLAs, tender and stuff.

I encourage if anyone that is able to join the SMART, please join SunCity as there is more room for you to grow and move up. SunCity places alot of efforts in this programme and in fact the idea of SMART is pioneered by 1 of the director in SunCity. You'll be able to get 1-to-1 mentoring sessions with the ED weekly. Good stuff. I do not recommend considering other BUs.

I worked there after I grad... I'm surprised so many ppl say it's tough to get in