hm.....if spoil how? sent b to uk?

1. How long does it take from the moment my credit card accepted and charged
for payment, which is Phase 2, until it is ready for shipping, Phase 9. My
primary concern is regarding your policy of assembling the components for
the order and prioritising them for assembly. My worries also stem from this
link:- http://forum.notebookreview.com/showthread.php?t=229217 , which
chronicles the horrific delays and further delays incurred upon that
particular user in that forum, before he finally receives his unit A MONTH
later, but not without further heckling, reminders and phone-calls on his
part! Is my experience going to mirror his, or have the apparent problem of
securing parts and components for the assembly of the laptops have been
resolved?

2. I am from Malaysia, and if you notice from the order, I have included a
Blu-ray Writer drive into the order of the m15x I have ordered. The UK, if I
recall correctly, would reside in Region B when it comes to Blu-ray disc
region playback. Blu-ray discs from South East Asia (Malaysia included),
Japan and the US all resides in the Region A, and therefore REQUIRES Blu-ray
drives of similar region (Region A in this case) to enable playback. My
question is, is the Blu-ray Writer drive that is going to be assembled into
my m15x allows for region change, or if that is not possible, maintains a
Region A designation so that all my Blu-ray discs I have accumulated can be
played on the laptop?

3. My third concern, being an order outside of the UK/Europe for that
matter, would be regarding the voltage/power requirements of the laptop. Is
the power adapter/charger unit for the laptop capable of accepting Malaysian
voltage of 240Volts/50Hz? I believe the plug head is similar to the
British/UK specification, it is just the voltage/power rating may differ. If
the laptop power adapter/charger unit accepts multiple voltage ratings
(100-240V), then there should not be any problems in this regard.

Dear Stringfellow,

Thank you for contacting Alienware.

Please find the answers to your questions below:

1. When placing an order, you are given an estimated ship date. This date depends on payment being processed in the next 24-48 hours and on the availability of the items you have selected for your system.

Some components are in such high demand that it may take more time before they become available. Thus, if you configure a more sophisticated system, the delivery time may be longer.

Keep in mind that Alienware computers are customized and built by hand. When a customer places an order for a computer, we reserve the parts exclusively for that computer.

In your case, your estimated ship date is November 17, 2008. This is the date when the system will be shipped to your address.

2- You may change the region on the Blu-Ray optical drive in order to watch region A instead of region B.

3- The AC Adapters we use for our notebooks are 110-220V capable, with auto-switch.

According to our records, your order is currently in Phase 3 (payment applied) and in queue for production.

If you need further information, please do not hesitate to contact us.


Best regards,

Andrea Gil
Electronic Support Department
Alienware Ltd.
Main Line: 00353 906 456 500
Fax: 00353 906 486 967
www.alienware.co.uk

Dear Mr. Stringfellow,



Thank you for calling Alienware.



In regards to our phone call yesterday in relation to your questions about the Blu-ray drive and the Power Supply Unit.



The power supply needs 220 -240 Volt, this means you will be able to use the system without an extra adapter.

With the Hardware you are able to switch the Blu-ray drive to region A or B, but you just have 5 times and then it will be blocked. The other way to switch the regions between A and B should work with the Software ( PowerDVD programme) and then it should be unlocked all the time.



Unfortunately we do not have an update on your order yet, at the moment we are waiting until the payment has been proceeded successfully. This should be done by this evening or tomorrow. After it has been proceeded your order status will change and you can see that online on our Website www.alienware.co.uk .



I hope this informations have been useful for you and if you have more questions please feel free to contact me under the number below and I will assist you.



Kind Regards

Christina Sommer

Customer service UK



Alienware Ltd.

Free Phone:                 0800-279 9751

International Phone:      00 353-906-456-500

Fax:                 00 353-906-486-967

www.alienware.co.uk

I wonder how much our Kastam Malaysia will tax your for laptop over 15K?

Alienware does ship international, Alienware UK does. In fact, that's where I configure this unit from, from www.alienware.co.uk. I could wait until I get back to the States  and get mine, but the cost of double shipping basically makes it the same. (Double shipping =  Alienware ship to my place in CA., then ship second time to KL). The fact that the recent economic meltdown also means that the Euro denomination is at its weakest, and makes it cost-friendly enough, in my books, to get it done from UK.

I've recently got back from Melbourne, and have personally tried out an almost max-specced out Alienware m15x there, and can vouch for its excellent build quality, and sterling performance.

The waiting continues.......

P/S: This was partly thanks to the recent disappointing Apple Macbook Pro keynote announcement, for having wrap the almost same spec-ed Macbook Pro, but only in a fancier unibody shell and glass trackpad. I've also personally fondled the new Macbooks in Melbourne, and my gut feeling still says the same: Once you get past the tacky glass trackpad and the shinier shell, the new Macbook Pro hold no significant specs.

So which manufacturer makes the most powerful 15inch laptop? Sager and Alienware. Sager's design, personally, looks like 2 paper folders glued together to me, just aesthetically bland and dull. What's left then?

I thought alienware is bought by dell?

Stringfellow.

Can test drive right? I might get one later when i am bored with my Asus G1SN.

9800M GT is available for customize now on m15x. Only if Montevina platform is available as well then it would be near-perfect.