those are called hard token. be it hard token/sms tac..all these are to provide 2 level authentication. actually if u ask me, tac is better than hard token. what is the chance of ppl getting ur hard token compared to ur hp. but both also got vulnerabilities as if anyone got ur hp or gained access into the server that generate tac, and worst case the tac is in clear and not incrypted..then mmg sorry la..but all this seldom happen. maybe urself got into phishing site without realising it?

Just do search on google and there are many software/devices to intercept sms.... I personally think tokens are safer than SMS tac as a 2nd factor of authentication

This post has been edited by gilabola: Sep 27 2008, 02:16 AM

TS whn u hv gotten the details frm the bank and the outcome of all this mess.. hope u can share wit us how the procedures and final conclusion came about k.. thanks!!

sry for yr lost.. its a very huge amount!!!

e-Banking is not secure...even my frrens who work in banking sector dun use e-Banking

I have an online bank log-in too but I have never done any online transaction before. I just log-in to check my balance and anything misc.

Am I just as vulnerable?

I'm sorry to hear that. By the way, when was the PTPTN loan credited into your account and also when was it transferred out from your account?

if u want to change the phone number for TAC
u need to do it at the ATM machine
how could the hacker do that???

Loan from parents first? Gosh, I've been loaning a lot of money from them then

If my PC is infected with virus, someone can hack to my PC?

Sure.. I would love to share with everyone

They don't need e-banking also, because they are in bank almost everyday. So, they can transfer or check their banking details by themselves

My screenshot of my transaction is at KL's PC. I forgot when PTPTN credited money to my account, but I just can remember my money is transferred out on 25th August and PTPTN money was credited to my account 2-5 days ago.

I wanna know the answer too. Even PBB staffs can't gimme an answer

seems like not true for all values of t.
are you lying or wad?

first thing.
must not give your password to anyone and acc num if possible
others.
is not your fault.
blame the bank, you get back your money seriously.

and in every time you surf the webbie of the your bank.
please remember to logout.
anyone can breach into your acc info if you left it open like that.
by just closing your browser.

so? apa maciam?

This is what we called as Safety Net in Malaysia, unfortunately if i am not mistaken, Safety Net will pay you IF the bank goes bankrupt, not the fraud.

Don't be sad TS. I got one suggestion for those who using TAC but i not sure can work or not la.

Every time u finish doing transaction, request a new TAC. Cause if your computer were infected with keylogger, they can use the 2 hour or 24 hours time to withdraw money from your accout. New TAC will overwrite the old TAC, if i not mistaken la. Hope this help, i not sure la

akatora is right. Deposit insurance would only cover losses if the banks fail, not due to depositors negligence or if ATM fail

Bank don't wanna take the responsibility. Bank accused that I am the one who did the transaction.

This post has been edited by felicious: Oct 10 2008, 05:23 PM

Wah.....

U make a police report............ then bring to see the highest officer ask them to settle and which account receive the amount

My dad told me that bank don't wanna take responsibility, but I ll look more details about it. Tomorrow, I ll ask my mom to scan me the letter. I ll show what's the content of the letter here.

A foreigner is the one who received the money. That fella is obviously not related to me at all.
E-banking can't be trust, especially from Public Bank. I got scolded by parents everyday about this when I was in hometown.

make written complaint enclosing all your relevant documents to Bank Negara ASAP on Monday morning.

Take the time off to go to Bank Negara yourself, dont email/fax (play play only). Make 4 copies, original to Bank Negara, CC copy to Public Bank and your own file copy for acknowledgment by BN and Public Bank (whichever branch or dept that replied to you) and also their legal department.

Call public bank hq, ask them for the legal dept's address (dont know which floor but same building in jalan ampang).

Do this all yourself and get acknowledgment by all the addressees on your file copy.

Check with police whether they have acted on the police report eg trace the recipient of the money. Get the investigating officer's name and HP number for easy follow-up.

No point to cry anymore.

LET THEM KNOW YOU ARE NOT PLAY PLAY ANYMORE, IT'S TIME FOR HARDBALL TO GET YOUR MONEY BACK.

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Added on October 10, 2008, 6:14 pmI dont do e-banking so I dont know the procedure but from what i read in this thread, there's supposed to be a TAC to your handphone.

If this is correct, better check with your telco provider to give you all details of calls, smses on the day your money is transferred out.

If there's none from PBB to your handphone, it will prove that it's not transacted by you.

better toughen up or you will have no chance of getting your money back.

This post has been edited by JustAsking: Oct 10 2008, 06:14 PM

I went to Bank Negara last Friday before the Public Bank make the decision.
I sent letter to Public Bank earlier on to enquire on this matter and this is the answer they gave me.
I sent letter to Police last Friday, and wait for their reply. Also, this was done before Public Bank make any decision.


About the telco provider, I am not the holder of this number. This number belongs to my mom. I ll ask my friend who work in DiGi more about it.
Thank you for advice

Tomorrow I ll get the content of the letter and post it up here.

I think you have posted in the wrong forum. There's a "finance" forum which i think have more ppl who can give you good advice. Consider asking the mods to transfer your thread over there lah.

Definitely the telco can trace the calls and sms on the date concerned. I read about this in the newspaper reports on the Altantuya trial.

If the telco refuse to give the account holder, the police will have the authority to get the information.

I don't know which thread to post at.
I really need good advice.

Thanks for your advice anyway

Based on my experience, bank's system cannot be hacked by mere hackers. There are too much safeguards to that. The faults mostly lies with the user's end. And if the a/c has been accessed by a legitimate password, you are deemed to have authorised the transactions. However you can pursue the matter with the police under fraud etc.