Hi sifus,

Need some advice, been using my KDK Sensa 5 since May 2021 (2 years+) and out of warranty.

The fan got some noise, like the video below. Sometimes the noise will gone for few weeks and come back again. Happened but rare case the fan not working at all, need to push the blade to let it start spinning.
https://youtube.com/shorts/YU2GZaPStPE

I have contacted KDK CS, they gave me Penang PIC contact. The PIC sent 2 technicians to check and said it was the motor problem, they will ask the boss to check for motor replacement price and contact me.
The PIC ignored my call/whatsapp for 3 weeks until yesterday finally contacted me again, but she said it was fan bearing issue, there was no replacement spare part, and asked me to buy a new fan .

I am not sure is it because they don't want to repair or the repair cost too high so they straight ask me to to buy a new fan.
I am checking with KDK CS and see whether is there any other technician that I can contact in Penang to repair my fan.

A fan that costs almost RM700 only has a lifespan of 2 years