Household [Home Appliances] Water Filter, for drinking water purpose
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 Jul 17 2014, 02:00 PM
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#1
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Senior Member
1,627 posts Joined: May 2013 
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hi guys,
When should I change the eSpring cartridge ? 1) It is just a bit sound and red colour on the telephone icon and no red light on the 'replace cartridge' word, there is still 1 last level of cup with blue light. 2) it has a red colour light on the telephone icon and 'replace cartridge' with a constant 'bee' sound and 1 last level of cup with blue light. Thanks. |
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Jul 17 2014, 09:52 PM
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#2
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(NightFelix @ Jul 17 2014, 03:29 PM) http://www.amway.my/at-home/eSpring/suppor...dge-replacement Thanks for the reply.» Click to show Spoiler - click again to hide... « Taken from official eSpring site. Call your distributor or Amway 03-7946 2800. Also, I found this in the manual. [attachmentid=4057807]  Are you using eSpring (10-0186-IN, 10-0187-IN) model? I think it's the model code which I found it on the Catridge/Pre-filter replacement booklet. Do you have the softcopy of the manual book? My parents said they did not have it when they bought the filter system. Thanks. |
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Jul 17 2014, 10:41 PM
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#3
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(NightFelix @ Jul 17 2014, 11:12 PM) I'm using that one. PM you the link to the manual. The link is about another thing. Are you sure you are giving me bout eSpring manual book?Thanks |
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Jul 20 2014, 10:04 PM
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#4
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(perseus_lk @ Jul 18 2014, 05:29 PM) Hi rocketm, I think your cartridge got problem. Please contact the one who selling you to check it. If not, you can PM me. You need to get a new cartridge and claim this current one with Amway, I think. I cannot claim the old cartridge with Amway, just buy a new one if needed.Thanks for your concern. |
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Dec 6 2014, 01:40 PM
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#5
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Senior Member
1,627 posts Joined: May 2013
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Hi,
This is my Amway water filter system. Can anyone tell me what has happened and whether I can exchange for a new one (warranty) or I have to pay for the repair? It suddenly stop working and I switch it off and then noticed this happened. Attached thumbnail(s) 
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Dec 6 2014, 11:09 PM
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#6
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(weikee @ Dec 6 2014, 02:57 PM) You left it on 24x7? No, only when I needed. |
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Dec 6 2014, 11:11 PM
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#7
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(Terbulance @ Dec 6 2014, 03:06 PM) You may contact the person who sold it to you and send it back to Amway to claim warranty. OK, thanks.It's suppose to be on 24/7. To track how much water you used and the UV light only turns on when water is flowing. You meant I need to switch it on 24x7 eventhough I did not turn on the water tap? |
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Dec 6 2014, 11:14 PM
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#8
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(NightFelix @ Dec 6 2014, 03:09 PM) Something is loosen inside. Definitely is manufacturer defect. Contact your distributor or the person you bought from. If still within 2years date of purchased, you entitle free repair, if can't repair, you might possible get a new electronic board one, so is depend how the person explain to Amway. Ok, thanks. |
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Dec 6 2014, 11:19 PM
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#9
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(weikee @ Dec 6 2014, 08:56 PM) Equipment are made 24x7, may not withstand surged or lightning. Sometime surge will cause electronic to fry and drop.it could also be component faulty, after operating in long hours the compnent heat up and solder melt. Or like other mention build quality. Many possibility. Better send back to claim warranty. In this incident, I did not turn on the filter 24x7.For anything need to run 24x7 I will put a lightning arrestor (Including my fridge). To reduce the chances get fried. Is it better to turn on the filter 24x7 eventhough I did not use it? |
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Dec 6 2014, 11:42 PM
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#10
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(NightFelix @ Dec 7 2014, 12:37 AM) I would ask you turn on 24/7, unless you going outstation like nobody at home for like more than a days to weeks/months. Or whole day nobody at home you can switch off. Can I know what is the reasons that it's better to switch on 24x7? It is the first time I get to know and I hope no further unfortunate incident happen in future.Thanks. |
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Dec 10 2014, 08:31 PM
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#11
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(d_goh @ Dec 8 2014, 10:13 AM) Hi Rocketm, yes it is recommended to turn it on 24x7. Hi, the 'main brain' has been malfunction and change in the past but I forget the exact time of replace.How long have your unit been installed? It worked for a while and then this happened? Now, is the second time it malfunction (different problem). Is it possible that I discontinue to use the water filter system? Can I get refund by returning it to Amway? What can I do about it? Thanks. |
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Dec 11 2014, 10:19 AM
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#12
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Senior Member
1,627 posts Joined: May 2013
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QUOTE(d_goh @ Dec 11 2014, 11:06 AM) 2nd time? how come? I have been selling espring for 7 years and never got 1 case like this. Already contact my distributor and he said need RM100+ to repair it. The warranty is expired long time ago.Yup contact the distributor who sold to you. Today when I search back the warranty card, it stated 10 years for the hose and 1 year warranty for the gauge and pressure from the date of purchase. How come some said 2 years warranty? |
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