About Arçelik Hitachi Home Appliances

Arçelik Hitachi Home Appliances was established on July 1st, 2021 as a joint venture between Arçelik A.Ş. and Hitachi Global Life Solutions, Inc to manufacture, sell and provide after-sales services of Hitachi branded home appliances including refrigerators, washing machines, vacuum cleaners globally (outside of the Japanese market). Arçelik acquired 60% ownership in the new company while Hitachi Global Life Solutions, Inc. continues as a 40% shareholder of the company. Through this joint venture, Arçelik AŞ and Hitachi GLS, Inc. have combined their expertise in other key areas such as R&D, procurement and production systems to optimize the joint venture's global supply chain and strengthen its competitive positioning in the market.

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Arçelik is a multinational household appliances manufacturer that operates with 12 brands (Arçelik, Beko, Grundig, Blomberg, ElektraBregenz, Arctic, Leisure, Flavel, Defy, Altus, Dawlance, Voltas Beko).

https://www.arcelik-hitachi-homeappliances.com/

https://www.prnewswire.com/in/news-releases...-883131199.html

It appears that Hitachi GLS SEA activities have been transferred to a new JV entity called Arçelik Hitachi Home Appliances. It's no surprise that I'm having trouble contacting customer assistance.

Interestingly, CEO Zafer Üstüner was the former Regional Head of APAC and General Manager of Thailand at Beko, one of the brands under Arçelik.

I'll be concerned after reading this section of Wikipedia.
Updated contact

I don't have any suggestions. To illustrate, even though most side-doors, multi-doors, and French doors do not have a Malaysia ST rating, an inverter fridge with a bigger 700L capacity, such as Hitachi R-WB850P5M, can still save electricity. Yes, avoid Hitachi for the time being due to its existing after-sales support. Since I purchased a Hitachi, this is my problem to solve.

It will be tough to find a fridge brand that is equivalent to the top freezer SuperBig2 Hitachi R-VG750PM-1 at the asking price MYR 3XXX.

It's not a big deal because I just got it and there's no problem right now.

I owned a Toshiba Single-Door GR-S21 for more than ten years before upgrading to a larger model from Hitachi to match the needs of my current family. The old one is still with me, and I plan to use it as a backup when cleaning up the new one.

The GR-S21 model is now replaced by GR-S185SH which is exactly the same design.

https://www.toshiba-lifestyle.com/my/refrig...or-Refrigerator

However, Toshiba's home appliance business has been bought by Midea Group. So, I don't know how good it is now under Midea.

Similarly, Hitachi's home appliances division launched a joint venture with the Turkish firm Arcelik in 2021. Well, I can tell you that Hitachi's Malaysia branch's after-sales support following the JV has not recovered since the pandemic. It is very difficult to get a response from its support contact and email at the moment. Strangely, I've just got an email from
Arcelik Hitachi (hitachimail66 at gmail.com) promoting this thing...



For your info, Arcelik owns the Beko brand.

I own a multidoor Hitachi fridge. Recently got a problem and got to get the service from them.

Email response is between a week. But ordering parts and information is lacking. They don't inform you when parts are ordered, the price, and the date. You got to call to find out.

Shopee/Lazada sellers tend to have cheaper price, but best to make sure they are using their own delivery fleet instead of general couriers

if you want to be safe just compare prices from major stores eg: Harvey Norman, Senheng/SenQ, TBM then go for the cheapest one

Most of my big electrical things are from HLK. Next is TBM.  Onking twice and only small items.

Hey bro, I just recently purchased a few household items for my new place and this is what I did

Since Harvey norman has this policy of having the best price in the market.. (https://www.harveynorman.com.my/customer-services/shop-with-confidence.html)

I compared a legitimate shopee product against theirs and they honoured the price.. Some salesman will say can't match shopee price as it is company's policy.. I managed to find the right guy at Sunway Pyramid to help me with the lowest price.. I got a frdge and washer/dryer from him... I wanted an oled from LG but unfortuantely they have fully sold it out so I got the TV from Shopee..

What I like about harvey norman is that they will come up to your place and install the product as well..