GDex will refund but take a very long time...lastime i send a handphone worth RM 250 through GDex...they lost the parcel and i ask for compensation...it took me 3 months+ to get refund...i keep on calling the GDex HQ every week within these 3 months...they no respond and keep on push me to another department...at last i call them and say wanna bring this issue to the star newspaper...they direct pass my call to the manager/authority and i get refunded within a week time...they only refund RM 100 and 1 box of chocolate...it is better than ntg although i lost Rm 150....