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> [WTA/Complain GDex courier service]

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availyboy
post Jul 20 2008, 02:25 AM, updated 18y ago

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This is what i wrote to gdex
QUOTE
Hello,dear gdex i wanted to ask last time ive posted an item...the item is damaged due to the shipping time,when i did i told the gdex shipper to help me take good care of it and also put it into the parcel,after the receiver received the thing,he said it was in a postal form and the things are damaged such as pictures follows :
http://i138.photobucket.com/albums/q248/skymyxe/DSCN7373.jpg
http://i138.photobucket.com/albums/q248/skymyxe/DSCN7375.jpg
http://i138.photobucket.com/albums/q248/skymyxe/DSCN7379.jpg
http://i138.photobucket.com/albums/q248/skymyxe/DSCN7380.jpg
http://i138.photobucket.com/albums/q248/skymyxe/DSCN7381.jpg
http://i138.photobucket.com/albums/q248/skymyxe/DSCN7382.jpg
http://i138.photobucket.com/albums/q248/skymyxe/DSCN7384.jpg The cooler was in good form when i sent for delivery,and as the guy said he will put into a parcel,i paid 13.30 for the shipping cost,and as the last parcel i sent it was in good condition so i send it to another receiver as im the seller in www.lowyat.net i hope that gdex will do an action thanks

regards,
brandon


Condition of the cooler :
user posted image
user posted image
user posted image
user posted image
user posted image
user posted image
user posted image
user posted image

At the first i called gdex to help me pack up the stuff and make it properly ...and also i gave him RM13.30 for the shipping as my previous sending is quite good packaged,but then this time its kinda weird it doesn't have parcel or anything just a normal sending is there a way i can claim the cooler back and stuff? thanks need advises

regards,
Brandon

This post has been edited by availyboy: Jul 20 2008, 02:28 AM
viqq
post Jul 20 2008, 02:34 AM

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If I were you, I would have made sure that the cooler safely packed before sending the item. Their job is to send your item not to take care of your item, so don't ever depend on them.

Also, did you request for a fragile sticker?
availyboy
post Jul 20 2008, 02:35 AM

So Prettay!
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nop,but i told them it was fragile T_T,
coz its my 2nd time sending by gdex ...
they also got see and asked me what isit i told them its aluminium fin and cooler i told them its fragile and also please put into parcel
then he said there you can take this receipt and go back i will finish it from here..then i see he put the cooler aside so i just go back and send message to buyer
SeaMonster
post Jul 20 2008, 08:19 AM

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Go To GDex Courier Service Branch To Lodge A Complain..

biggrin.gif

This post has been edited by SeaMonster: Jul 21 2008, 11:02 AM
availyboy
post Jul 20 2008, 04:46 PM

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can d arh? ok thnks i'll try ^^
SUSnordingh
post Jul 21 2008, 12:09 AM

I not 24 hours here...
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Is this cooler have it's own box. By using own box, the cooler shouldn't become like that during shipping.

It seller responsibility to make sure the packaging is good enough for shipping. Courier company won't care about it.

I see myself, even you put fragile sticker, they won't care actually. They just 'campak' the box.

Be careful next time when sending your item.
SeaMonster
post Jul 21 2008, 11:04 AM

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QUOTE(availyboy @ Jul 20 2008, 04:46 PM)
can d arh? ok thnks i'll try ^^
*
At Least Have A Try..

See What They Feedback..
Maybe They Will Refund Little Money..
keii-kun
post Jul 21 2008, 02:39 PM

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as i am also a frequent user of GDEX, the most important thing is packaging of the item by the sender.... enough padding would provide protection for the item sent. like nordin mentioned, did you used original packaging box
Renee
post Jul 23 2008, 04:31 AM

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RM13.30 is consider normal delivery.

There is another type of delivery call "security handling" by Gdex.
Of course charges is higher
vC_cRe@tioN
post Jul 23 2008, 07:54 PM

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QUOTE(SeaMonster @ Jul 21 2008, 11:04 AM)
At Least Have A Try..

See What They Feedback..
Maybe They Will Refund Little Money..
*
GDex will refund but take a very long time...lastime i send a handphone worth RM 250 through GDex...they lost the parcel and i ask for compensation...it took me 3 months+ to get refund...i keep on calling the GDex HQ every week within these 3 months...they no respond and keep on push me to another department...at last i call them and say wanna bring this issue to the star newspaper...they direct pass my call to the manager/authority and i get refunded within a week time...they only refund RM 100 and 1 box of chocolate...it is better than ntg although i lost Rm 150....
availyboy
post Aug 1 2008, 01:15 AM

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They've gave me a document needs me to sign or smth dunno how long i get refund sighx
sunauto
post Aug 4 2008, 02:19 PM

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For GD Express, if they're slow in responding, call up their HQ and speak to their operations manager. Normally, if the shipment is fragile, they will stick a Fragile sticker on the parcel itself and it will be handled specially. Was there a sticker on your shipment?
kucingfight
post Aug 4 2008, 02:32 PM

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Partly (or entirely - depending how one evaluates the situation) , the cooler comes with a proper packaging. Well, so fingers could be pointed back to the seller.
Dark Amaterasu
post Oct 5 2008, 11:59 AM

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so many ppl complaining about GDex..maybe they're not efficient enough at all sad.gif
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