Hi, anyone ever encounter having their orders disappearing from the jupiter platform?

Everything was fine during the 1st session today and I logged off.
But checking in again after market ended, I found all my orders had disappeared,
regardless of the type (buy and sell) or the validity (about a month more to go).

When I click on "Order Status," it's all blank.
When I check my A/C balance, it has been credited with the amount corresponding
to my "Sell" orders.

Note that I did not personally cancelled my orders and all my outstanding orders
had a month or more on them.

Is there any rationale explaination for this bearing in mind customers
might miss good trade opportunities through no fault of their own?

Thanks

Look at the bombshell I got from Jupiter.

So apparently, what I understand from this email is that if you buy shares and hold them for more
than six months without executing any other trade thereafter, then your account would be deemed inactive.

And if you want to continue using the online trading platform, you would have to execute a matching
RM10K trade within 10 days (7 working days). Otherwise, should the deadline lapse, you would have
to pay RM300 to reactivate the trading account for a 6-month period (and every 6 months thereafter I presume?).

All the while, I thought using the online trading with Jupiter was free, even if the trading account is inactive.
Besides, it's not because I don't want to trade, it's just that the orders don't match.
I do log into the trading platform almost every single market day.

Now, this has left a sour taste in my mouth for the following reasons:

1) No information on account inactivity was found on the FAQs on Jupiter's webite.

2) No information on account inactivity was found on the signup Terms and Agreement specifically stating the 6-month inactivity clause.

3) The fact that I have to pay RM300 to "reactivate" what is supposedly "free".

4) The relatively short notification time of around what, 10 days?

5) The relatively high contract value of RM10K needed to "reactivate" and thus extend the lifespan of the trading account.

Therefore, can representatives of Jupiter comment on the rationale for this clause
and correct me if I'm wrong in some assumptions?

This post has been edited by ihatemynahs: Jun 22 2013, 04:23 AM

Thanks for pointing that out.

I checked and found "servicecenter@jupitersecurities.com.my" to be legit because all my econtract and setoff statements were sent from that email in the past.

If you look at the sender and recipient at the top left hand corner of the screenshot, you will find they are both the same.

So does that mean their servers have been compromised, hacked and phishing email sent from it?

And admittedly, the bank account numbers are also cause for concern.

Anyway, I'd already wrote to them asking for clarification.
Today being Saturday, I doubt they'd reply.

I'll post any replies they give in this thread, so stay tuned.

Okay, following up on my initial post #622, this is the reply Jupiter gave:



So, in a nutshell, some admin clerk screwed up and sent what was apparently
a notification for corporate customers (I'm assuming here) to me.

So there, mystery solved.

On an ending note, at least we now know how much they charge corporate clients.