
Look at the bombshell I got from Jupiter.
So apparently, what I understand from this email is that if you buy shares and hold them for more
than six months without executing any other trade thereafter, then your account would be deemed inactive.
And if you want to continue using the online trading platform, you would have to execute a matching
RM10K trade within 10 days (7 working days). Otherwise, should the deadline lapse, you would have
to pay RM300 to reactivate the trading account for a 6-month period (and every 6 months thereafter I presume?).
All the while, I thought using the online trading with Jupiter was free, even if the trading account is inactive.
Besides, it's not because I don't want to trade, it's just that the orders don't match.
I do log into the trading platform almost every single market day.
Now, this has left a sour taste in my mouth for the following reasons:
1) No information on account inactivity was found on the FAQs on Jupiter's webite.
2) No information on account inactivity was found on the signup Terms and Agreement
specifically stating the 6-month inactivity clause.
3) The fact that I have to pay RM300 to "reactivate" what is supposedly "free".
4) The relatively short notification time of around what, 10 days?
5) The relatively high contract value of RM10K needed to "reactivate" and thus extend the lifespan of the trading account.
Therefore, can representatives of Jupiter comment on the rationale for this clause
and correct me if I'm wrong in some assumptions?
... the sender email is not Jupiter's. Correct: servicecenter@jssb.com.my.
The phishing email also doesn't send direct to your email address also.
The bank account listed is not Jupiter's also.
Below is the FAQ from Jupiter's website.
Payment to Jupiter Securities Sdn Bhd for upfront payment, settlement of purchase contract, contra losses and other charges can be made to our account at the following banks:
i. Maybank A/C No : 514347208860
ii. HSBC Bank A/C No : 301-695953-103
iii. CIMB Bank A/C No : 1417-0014167-05-5
iv. RHB Bank A/C No : 2-14343-0000484-6
v. Public Bank A/C No : 3116671709
vi. Hong Leong Bank A/C No : 33100009252