Totally agreed..  I have experience with this travel agency.
After we bought this package, this travel agency never tell us about the our villa booked going to change, but in very last minute (2  week before, some more we have to call them only we know about this.)

After we make full payment, we gonna give fews call only the travel agency to provide the travel receipt. The travel receipt they provide always have mistake, they have modify and modify again! Disappointed with their service.

That day we want to depature to Bali only we know that the hotel we booked already changed, before that we doesnt get any inform from this travel agency. The local guide from Bali told us about this.

The local guide really sucks, always change the itinerary himself ends up, we dint manage to go serveral places that stated. The restaurant that we brings us go always no people visit, some more the food really sucks.. not nice... So ends up we dint manage to eat the delicious food at Bali at all.

In our package, we have a free tour in Bali but the local guide told us that it will be chargable by them. Luckily we have evidence to proof that is a free tour in our package. This shows that the bali travel agency doenst have well communication with the travel agency in malaysia.