Aug 4 2009, 10:19 AM
QUOTE(freenight @ Jan 13 2009, 11:35 AM)
I'd ordered a Bali 4D3N trip from one of the travel agency in matta fair last september. I placed half the payment for two person on that day.
After that, all your typical worst stories with travel agency happened.... No follow up, no service after full payment, irresponsible customer service, lots of empty promises, the person you encounter has resigned, receive travel documents very last minute with alots of ridiculos error on it, ex: wrongly stated vegetarian, wrong sexuality....whatever you can think of.
It took me more than 5 calls, alot phone yelling and more than 2 weeks to finally get everything done, thanks to their excellent business minded and service attitude.
No reply at all after i came back from the trip and file a complaint to their management!!!!
I think MATTA should perform better quality control on choosing their participants, not just appear as another big camp of lousy money suckers.
You want the name of the lousy money-sucking travel agency i'm talking about? You have it -->
Triba East Travel Sdn Bhd at Tmn OUG.
Never try your luck with them.
Totally agreed.. I have experience with this travel agency.After that, all your typical worst stories with travel agency happened.... No follow up, no service after full payment, irresponsible customer service, lots of empty promises, the person you encounter has resigned, receive travel documents very last minute with alots of ridiculos error on it, ex: wrongly stated vegetarian, wrong sexuality....whatever you can think of.
It took me more than 5 calls, alot phone yelling and more than 2 weeks to finally get everything done, thanks to their excellent business minded and service attitude.
No reply at all after i came back from the trip and file a complaint to their management!!!!
I think MATTA should perform better quality control on choosing their participants, not just appear as another big camp of lousy money suckers.
You want the name of the lousy money-sucking travel agency i'm talking about? You have it -->
Triba East Travel Sdn Bhd at Tmn OUG.
Never try your luck with them.
After we bought this package, this travel agency never tell us about the our villa booked going to change, but in very last minute (2 week before, some more we have to call them only we know about this.)
After we make full payment, we gonna give fews call only the travel agency to provide the travel receipt. The travel receipt they provide always have mistake, they have modify and modify again! Disappointed with their service.
That day we want to depature to Bali only we know that the hotel we booked already changed, before that we doesnt get any inform from this travel agency. The local guide from Bali told us about this.
The local guide really sucks, always change the itinerary himself ends up, we dint manage to go serveral places that stated. The restaurant that we brings us go always no people visit, some more the food really sucks.. not nice... So ends up we dint manage to eat the delicious food at Bali at all.
In our package, we have a free tour in Bali but the local guide told us that it will be chargable by them. Luckily we have evidence to proof that is a free tour in our package. This shows that the bali travel agency doenst have well communication with the travel agency in malaysia.
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