I'd ordered a Bali 4D3N trip from one of the travel agency in matta fair last september. I placed half the payment for two person on that day.

After that, all your typical worst stories with travel agency happened.... No follow up, no service after full payment, irresponsible customer service, lots of empty promises, the person you encounter has resigned, receive travel documents very last minute with alots of ridiculos error on it, ex: wrongly stated vegetarian, wrong sexuality....whatever you can think of.

It took me more than 5 calls, alot phone yelling and more than 2 weeks to finally get everything done, thanks to their excellent business minded and service attitude.

No reply at all after i came back from the trip and file a complaint to their management!!!!

I think MATTA should perform better quality control on choosing their participants, not just appear as another big camp of lousy money suckers.

You want the name of the lousy money-sucking travel agency i'm talking about? You have it -->

Triba East Travel Sdn Bhd at Tmn OUG.

Never try your luck with them.