Oct 2 2009, 07:12 AM
QUOTE(kianlun @ Oct 2 2009, 03:22 AM)
I'm one of the victim. On 15th September i went Uptown Damansara's Maybank to cash deposit into my own account. The machine took around 3 - 4 minutes to print out the receipt.
Unfortunately, i lost the receipt already..and after 1 day i check on my account only i realize the transaction is not updated into my account. Straight away called the customer service, that CS said will create a report for me,
ask me to wait 7 working days to process. After 7 working days, called back and check. They said they cannot find my transaction / record. Decided not to waste time with those stupid CS over phone. ( waited 5-10 mins to get connected ). Walk in to the bank itself, an officer ask me to fill in a form and sign. She said by Thursday will deposit my money back to my account. Check my account justnow, still the same, nothing!
Any advise of what other options left? Will walk in again in the morning to harass them..In fact, I will harass them every single day till they give me back my money.
escalation to the manager is the best way. ask for extreme fast respond as this has been ongoing for so long.Unfortunately, i lost the receipt already..and after 1 day i check on my account only i realize the transaction is not updated into my account. Straight away called the customer service, that CS said will create a report for me,
ask me to wait 7 working days to process. After 7 working days, called back and check. They said they cannot find my transaction / record. Decided not to waste time with those stupid CS over phone. ( waited 5-10 mins to get connected ). Walk in to the bank itself, an officer ask me to fill in a form and sign. She said by Thursday will deposit my money back to my account. Check my account justnow, still the same, nothing!
Any advise of what other options left? Will walk in again in the morning to harass them..In fact, I will harass them every single day till they give me back my money.
if you want to go to the extreme, ask for CCTV recording on the day you deposit the money, ask for all the transaction for that machine that you used.
well, i guess they will do all this even though u're not requesting, just that they're slow in responding since they have millions of transaction in a day. just make sure you escalate this as far as it goes.
Quote
0.0161sec
1.29
6 queries
GZIP Disabled