The address above is BNM's Corporate Communication Department, they don't handle your complaints. Should write in to the insurer's HO and make a copy to BNMTelelink (details below). Insurance company are now required by BNM to have proper and independent complaints management process, most of the time you can trust them to handle your complaints fairly as their reputations are at stake too. By copying BNMTelelink, you are giving an opportunity for BNM to monitor the insurer's performance in complaints handling, trust me, BNM will follow up every case submitted by the public.

BY MAIL

Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

TELEPHONE/FACSIMILE/E-MAIL

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my

If a final solution and decision has been made by the insurer towards your complaint and if you are still not satisfy with it, there is another channel called the Financial Mediation Bureau (FMB), which is an agency under the administration of BNM, that you can go to. FMB are set up as an alternative dispute resolution channel to assist financial consumers to resolve their disputes with the Financial Service Providers (FSPs) like insurers after a final decision has been made by the FSPs:

FINANCIAL MEDIATION BUREAU
Level 14, Main Block Menara Takaful Malaysia No. 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur.
03-2272 2811

Hope all these helps.

This post has been edited by calebc: Oct 9 2014, 02:49 PM