I'm a medical card holder.
I'd like to add on the complaint to tha AIA insurance company, instead of solve my problem, the AIA customer service is really useless. For example, in the same email, despite I chasing them the claim for more than a month, they just replied me with different case number, without a realistic approach.
Besides, the staffs in customer helpline are not equipped with sufficient product knowledge. This is a very worst insurance company that I have come across so far.