I don't blame the agents, they are out there to earn a living. Though my agent disappeared after the first premium was paid.

My story is with the customer service & claims department:
1) who takes their own sweet time to service you - online customer service under whatsapp, 0196299660, which do not reply for more than 1/2 a day, confidently did not receive your claims or email, although I received a receipt, then gives you a timeout on your claims application

2) I have another critical-illness policy, sadly under AIA again, have serviced it a few years, supposed to have a certain value to it over time, but when I wanted to terminate policy, and ask for it remaining value, customer service said policy was lapsed la, and has no value to it la. - A lot of requirements, procedure and story when you want your money back. When I wanted to complain and escalate to the manager, "Oh, my manager will probably say the same thing. BTW My manager is not in today. She will be back next week"

I would like to know how many people actually are there in Lowyat that are treated unfairly by insurance company, particularly AIA?
Was thinking if we can work together to raise a petition to bring these daylight robbers to justice.

Other than PIAM and Bank Negara, where else can we go to resolve our unfair treatment? Can MCA help?