somehow izzi speedtest is showing really2 good results for my u mobile slowband...

i've been monitoring my U Mobile Slowband dialer and it's showing really fast speed even when browsing Izzi's website. Kindda weird for me as even U Mobile website sometime takes ages to load. When surfing Izzi's website, everything's a snap of the finger....something smells fishy to me here

just some report about u mobile. since yesterday i've been experiencing problem getting online using u mobile at my office @ KLCC. however, today, when i tested the speed at home in bandar tun razak, it stayed stable at around 150kbps and normally would go up to around 250kbps. at a stretch, the speed stayed at around 650kbps.....it's not fast but hey it's an improvement over the around 56k dial up speed it was running since my trial 8 day period ended...

i'm wondering if maybe the outage that i've been experiencing is a sign that they're upgrading their network...or maybe i'm getting faster speed because everybody has terminated their service and therefore there's less people to clog the network heh

This post has been edited by najibest: Apr 29 2008, 07:44 PM

actually u mobile does not piggy back on celcom for their broadband service. it's using their own HSDPA network. that's why the service coverage is quite limited

u mobile only use celcom for their voice roaming service

the service at my place (bandar tun razak cheras) is getting ridiculous now. can't seem to get signal at all with the modem. and when i got signal it would only be for a while and then no signal again even when i leave it on for hours. lucky for me i have my moto v3x to use as a modem which get signal all the time (sometimes up to 3 bar). don't know if it's just the network or my modem has gone kaput....

will definitely call them tonite and give them an earful

already called the customer service and the reply that they gave me was "you place is not in our coverage area". that was really a disappointing answer for me to hear for a problem that only started to happen to me only for the past 2 weeks in which I can't seem to get signal when using my modem and can't connect to the service even when I got full bar.

the main reason i subscribed to this service was because during the 8 day trial period and for the past 2 months i have no problem using the u mobile service even though it's so slow but now suddenly they say my place is not covered. anybody have any idea on what i should do? force them to terminate my 2 year contract perhaps?

after about 2 months of surfing with substandard speed with U Mobile, I would like to report that they're now quite fast. Gone are the days when I can't even watch Youtube as now I can consistently get around 500-800kbps while loading up Youtube. Windows Update is even faster breaching the 1Mbps barrier easily. I don't know if this is temporary but I've been getting this good service for almost a week now. Keeping hopes up high now (i did have this kind of performance during my 8 days trial period before) and hopefully this time they've really improved their service...

p/s: i live in Bandar Tun Razak btw, so I guess maybe people from neighboring area can also comment on the speed...

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Added on June 1, 2008, 4:47 pmi got the "limited service" problem all the time. i thought that it's a network issue so i tried the service with other modems and guess what, no such problem. i think it's rather the supplied modem that's just not so good. so in my case, every time i get the "limited service" problem, i just switch to my motorola 3g phone and use it as a modem. else you can try other modems too.

anyway, calls to the customer service center would probably just raise ur blood pressure. everytime i call them they would give me different answers and 1 guy have the guts to tell me that my area is not in their coverage area. i mean how can u not be in the coverage area when you're getting full far?

This post has been edited by najibest: Jun 1 2008, 04:47 PM

i would have to say the speed is very inconsistent...it can be really fast at times and really slow other time....

anyway just would like to share my U Mobile story with u guys. i think i'm 1 of the pioneer of using Surf with U as i subscribed immediately to the U Surf RM78 plan (modem included) after the launched in March. anyway, the 1st 1 week was really good as i constantly experience speed upwards of 1 Mbps/sec. however, afterwards everything went downhill and i was connecting at speeds around 100 kbps only, hardly something u would expect from an HSDPA connection.

anyway, about 2 months ago, i started to get really fast connection again, but after 1 week or so, my modem started to behave really weird. it would constantly gave me the "Limited Service" "Not Found" status in the dialer. when i switched to my mobile phone and connect from there, everything is OK. made a few calls to customer service and most of the time their answer to me would "Sorry sir, you area is outside our coverage area"....i was like what? somehow only after 1 month+ of using the service my area suddenly become out of coverage.

so i resort to another way to test for connection and that is i went to Times Square and tried to connect there. I still got the same problem and cannot connect. so i just went up to the U Mobile store and ask them for help. to my disappointment, the person that helped me said that they're just having some network issue and that's why i can't connect. i came again a few days later and still i got the same problem, i went to the store again and the guy who helped me this time tested a few things and concluded that the problem is with my MODEM!!! it's broken and can't seem to connect in 3G mode.

so i went to lowyat service center and got the modem replaced in less that 10 minutes without even asking a single question.

moral of the story here is that, for those having bundled ZTE modem, be careful if you start having "Limited Service" or got signal but the status is only "C" rather than "PC" as your modem might be problematic. 2nd, don't waste your time with U Mobile customer service, they have no idea about the service that they're offering thus those "Sorry your area is out of coverage area" respond to my problems. 3rd, if u think you have problems with your modem, go ahead to the service center and get it replaced.

such a pity that a good and visionary company such as u mobile - their internet access is OK and their mobile TV service is GREAT! - have such poor customer service. currently i would not commit myself to their other service until they become more experienced and beef up their customer service.

anyway despite all those rumblings, i highly recommend U Mobile Broadband service, better than Maxis and Celcom (i've used both before) for me la at least

hi wolf, you still having problem with the SIM card registration fail? if you're past that stage already, how're you connecting with you N95? are you using Nokia PC suit? or are you connecting it directly? like for me myself I'm using Motorola V3x as my 2nd modem (and during the time my ZTE modem was down and those CS told me that I was out of coverage area while actually the modem is faulty) and it works just fine.

anyway when using my motorola, I just switch the motorola to data connection mode, connect it to the PC, and setup a new dial up connection. just enter the *99# into the dialing number and no username or password required. now here come the tricky part. for my motorola there's no way to set the APN number anywhere....so what i actually have to do is go to control panel, phone and modem options, find my motorola modem and put the APN in the Extra Initialization commands in the advance modem properties. it goes something like this cgdcont=1, "IP", "my3g" (i don't remember the exact command but it's something like that)...can somebody help me here? heh...

so for those trying to connect using phone, if you guys are not entering the APN number anywhere in the PC suit or something, do give my suggestion a try as previously when I tried connecting using my Motorola Phone Tools, i just can't conenct since I've not entered the APN number in the modem settings as unlike other mobile operators, U Mobile settings are not available directly (when i was using celcom and maxis, it setup automatically).

hopefully this information helps. and for those going to Berjaya Times Square to give them an earful, try this 1st and then go shout at them and give them some lesson on customer service.

use from your sony ericsson PC suite can...if not need to configure yourself

their bill is always late...i used it for close to 3 months before i got the 1st bill and it was for my 1st month hehe...

i don't know if it's just me, but lately my U Surf connection have been slowing down real bad....i mean max i could get is around 150 kbps/s while previously i was constantly having 400 kbps/s or more....

i live in bandar tun razak area and use the service occasionally at KLCC area...anybody else?

my u mobile supplied modem (for the U Surf 78 plan) has died on me AGAIN!. this is my 2nd modem, i got the 1st one replaced for not being able to be connected to 3G network, and just now is went dead. that's 2 cases for me after 6 months of usage.

i don't think i can rely too much on the supplied modem and i think i rather go and buy a more trusted and reliable modem and later try to get a replacement for the u surf modem and maybe just use it as a backup.... sigh...