Oh really, I also did the same thing and had not receive any reply for the past 7 working days.  In the past, they put it down in the email reply and on the website that they will response in 7 days....  then one day, I complain to their office because I need to schedule my leave and timing is important as I can't suka suka take leave and also need to roster the leave among staff... Guess what happen?  I waited for >1 month, when I complained, the next day someone from KL office called my home in SG to tell me its on. Do you know what I got?  They gave me a 3 bedroom sutie at KL Plaza, my 1st time in KL with them instead of a single suite.  with no extra charges or deduction.

By Monday if I don't get their response, I will complain again and then, will just drop them off, will not consider booking hotel stay anymore than except  SG Duxton hotel, which I can afford to wait because my children will be using it, not me.  I hate this waiting game and now as the booking sytem has changed, the more they delay, the worse it is for me.  Besides, do you know that by the time they response if case I don't get it, almost all hotels has already hike their prices... by quite a fair bit.  I know because I had done this booking for the past 5 yrs...

In the past, I was told by KL staff they practice only informing the members 2 weeks before their departure date whether you get their confirmation, but that's contrary to the stated practice.  I can't do any planning at all, its too late for me.  just can't believe such practice still existed...  how to improve?

Wow.... SGD$6.9K is a steal....

If you purchased it some years ago, then it should be the old system whereby you supposedly can get back your purchase price after the membership expires.

BTW, is yours a 7 night or the 14 nights yearly entitlement?