i'm a member of BVC.. so far the service is just getting from bad to worse.. last time it was easy but with the MATTA Fair & all, you can see that all the Berjaya properties are fully booked.. but I think they reduce the 6 months advance booking to 3 months so that more people can book because people tend to book in advance and later just cancel so this deprives people who really want to make booking..

another thing is their home resort they can usually confirm on the spot when you call to book.. their affiliate hotel is another thing altogether.. when you fill in the online booking form, they just send an auto reply to your e-mail.. then they will just take their own sweet time to get back to you.. as if your booking is not important.. because if you can't secure the room, you need to make alternative arrangements.. i think either they are short handed, or they don't know how to manage their staff & take care of their customers..